Messaging experiencing degraded performance

Automations

Operational

Bulk Messaging

Operational

Contacts

Operational

Messaging

Degraded performance
Mobile
Operational
Payments
Operational

Podium Services

Operational

Public API

Operational
Reviews
Operational

Surveys

Operational

LeadDrive

Operational

Phones

Operational
Web Application
Operational

Webchat

Operational

Marketplace

Operational

Notice history

May 2024

Some users cannot make or receive calls on deskphones or add new deskphones to locations
  • Monitoring
    Update

    We're seeing signs of full recovery. We will continue to monitor until traffic has been confirmed to be at normal operational levels.

  • Monitoring
    Update

    New devices can be added to accounts now. Users may see issues with the below still:

    • Delays on outbound calls

    • Intermittent failures of using the webphone to control deskphones for outbound calls

  • Monitoring
    Update

    We are seeing intermittent slowness with outbound calls and adding new devices to accounts is still not working.

  • Monitoring
    Monitoring

    We're seeing improvements with inbound and outbound traffic and returning to normal levels. We will continue to monitor until full recovery.

  • Identified
    Update

    We're continuing to work with our third-party for resolution. While we are seeing improvements, users may see issues with the below:

    • Inbound and outbound calls on desk phones are intermittently having issues

    • Phones-related Settings changes made are intermittently not taking effect

    • Adding a desk phone is intermittently not working

  • Identified
    Identified

    We have identified an issue with a third-party that is causing issues with some outbound and inbound calls. We're working with that provider for resolution.

  • Investigating
    Investigating
    We are currently investigating this incident.

Apr 2024

10dlc A2P Messaging Registration Delays
  • Identified
    Update

    Our Carrier Partner is continuing to work on a fix for this. We have seen improvements for a number of impacted users where messaging has returned to normal.

    Newly added numbers to be used for Texting on Podium Accounts are still likely to be impacted.

  • Identified
    Update

    Our carrier partner is still working through this issue. We expect this issue to persist throughout the weekend. Customers impacted by the delays may see messaging improvements sooner.

  • Identified
    Identified

    We've identified an issue with a third-party carrier where there are delays in configuring numbers onto 10dlc A2P messaging routes. This may impact your ability to send messages on newly assigned Texting Numbers or new 10dlc A2P Business registrations. We'll be working with our carrier partner on this for resolution.

Phones settings were not accessible for some organizations
  • Resolved
    Resolved
    This incident has been resolved.
Users on iPhones unable to log in using temporary codes
  • Resolved
    Resolved

    iOS app update 8.11.2 is now available on the app store and resolved the issue.

  • Identified
    Update

    We have an updated version for the iOS app in review now. The update (8.11.2) will be available for download shortly

  • Identified
    Identified

    We have discovered what is causing this issue and are working quickly to get a fix in place. We'll provide an update when the issue is resolved.

  • Investigating
    Investigating

    Users with iOS devices who forget their password or otherwise use a temporary code to log into Podium are unable to log in. We've got our engineering team taking a look and we'll provide an update shortly.

Podium Mobile App Unavailable from iOS App Store
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    We're seeing the Podium Mobile app return on iOS. If you do not see the app available on search, https://apps.apple.com/us/app/podium-small-business-tools/id971412288

  • Identified
    Identified

    Some users may not be able to see the Podium Mobile App on iOS App Store. We're working on resolution.

Some Podium Review links not working
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the incident and are working towards a fix.

Mar 2024

Some users unable to add new Phones devices to their accounts
  • Resolved
    Resolved

    We have resolved the issue blocking new deskphones from being added to accounts.

  • Investigating
    Investigating

    We're running into a few errors when users are attempting to add a new Phones device to their account. We've got our engineering team taking a look and will provide updates as soon as possible.

    We currently believe all existing and paired deskphones are functioning as intended.

[Retroactive] Our Carrier Partner seeing Delays with outbound messages
  • Resolved
    Resolved


    Our carrier partner has resolved the issue, and all messages should now be delivering as intended. However, please note that some outbound messages sent between 6:17 AM and 6:46 AM MT could not be delivered and will appear as failed in the inbox.

    If you need to resend these messages, please do so from the inbox. We apologize for the inconvenience this has caused and will continue to work with our carrier partner to prevent such occurrences in the future.

  • Monitoring
    Monitoring

    Our carrier partner identified an issue where some messages were queued up and delayed to be sent. They've identified the issue and outbound messages should be delivered timely. We will continue to monitor this.

LeadDrive Failures
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We've identified the issue and are working towards a fix.

  • Investigating
    Investigating

    We are currently investigating issues with LeadDrive Automations. This is causing some auto responses to a LeadDrive to not send.

Some users unable to set their password
  • Resolved
    Resolved

    We have resolved this incident. Thank you for your patience!

  • Investigating
    Investigating

    Some users, including first time users, are unable to set their passwords when accessing the platform. We've got our team taking a look and will provide an update shortly

Inbound Google Business Messages Failing
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We've identified the issue and are working towards resolution

  • Investigating
    Investigating

    We're investigating reports of Google Business Messages not pulling into the Podium Inbox

Mar 2024 to May 2024

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