Resolved

Mobile App Push Notification Issues

• Resolved

  March 03, 2022 at 4:05 PM

  Resolved

  March 03, 2022 at 4:05 PM

  This issue is resolved. Those experiencing the issue will want to update their app to version 7.5.82. This latest version resolves the notification issue.

• Monitoring

  March 02, 2022 at 4:58 PM

  Monitoring

  March 02, 2022 at 4:58 PM

  We implemented a fix and have submitted an app update containing the fix. This update is currently waiting for review by Apple before it is available in the App Store.

• Identified

  March 01, 2022 at 5:45 PM

  Identified

  March 01, 2022 at 5:45 PM

  We are continuing to work on a fix for this incident.

• Investigating

  March 01, 2022 at 12:04 AM

  Investigating

  March 01, 2022 at 12:04 AM

  We are currently investigating this incident. Push notifications are failing to deliver for some iOS users. Android and iOS users may also see a "Sorry, our system is temporarily unavailable" error. Despite the error, messages are still delivering correctly.