Podium - Mobile App Push Notification Issues – Incident details

All systems operational

Mobile App Push Notification Issues

Resolved
Degraded performance
Started over 3 years agoLasted 3 days

Affected

Mobile

Degraded performance from 12:04 AM to 4:05 PM

Updates
  • Resolved
    Resolved

    This issue is resolved. Those experiencing the issue will want to update their app to version 7.5.82. This latest version resolves the notification issue.

  • Monitoring
    Monitoring

    We implemented a fix and have submitted an app update containing the fix. This update is currently waiting for review by Apple before it is available in the App Store.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident. Push notifications are failing to deliver for some iOS users. Android and iOS users may also see a "Sorry, our system is temporarily unavailable" error. Despite the error, messages are still delivering correctly.

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