Mobile App Push Notification Issues

Resolved

Degraded performance

Started over 4 years agoMarch 01, 2022Lasted 3 daysMarch 01, 202212:04 AMMarch 03, 20224:05 PMUTC

Affected

Mobile

Updates

Resolved
March 03, 2022 at 4:05 PMUTC
Resolved
March 03, 2022 at 4:05 PMUTC
This issue is resolved. Those experiencing the issue will want to update their app to version 7.5.82. This latest version resolves the notification issue.
Monitoring
March 02, 2022 at 4:58 PMUTC
Monitoring
March 02, 2022 at 4:58 PMUTC
We implemented a fix and have submitted an app update containing the fix. This update is currently waiting for review by Apple before it is available in the App Store.
Identified
March 01, 2022 at 5:45 PMUTC
Identified
March 01, 2022 at 5:45 PMUTC
We are continuing to work on a fix for this incident.
Investigating
March 01, 2022 at 12:04 AMUTC
Investigating
March 01, 2022 at 12:04 AMUTC
We are currently investigating this incident. Push notifications are failing to deliver for some iOS users. Android and iOS users may also see a "Sorry, our system is temporarily unavailable" error. Despite the error, messages are still delivering correctly.

Podium - Mobile App Push Notification Issues – Incident details