Podium - Unable to receive some inbound messages – Incident details

We have not received any new reports of this issue and inbound messages have returned to normal and expected levels. We appreciate the patience with this issue.

We're beginning to see a lowering in error rates on inbound messages for our users. We'll continue to monitor inbound message rates for anomalies. We appreciate your patience with this matter.

We have identified the root cause of the issue. The fix is being worked on and we'll provide an update once we've received confirmation that the fix has been implemented.

Thank you for your patience as we continue to work on this incident. We have found the scope of the issue to affect numbers in Australia and continue to fully resolve this issue as soon as possible.

We are working with our partners and believe this issue lies with certain carriers. Our partners are reaching out to carriers on what may be causing these issues. We'll update when we receive a response.

We are working hard on identifying the issue. We appreciate your patience as we work on resolving this incident.