Podium - Some images not sending via Podium – Incident details
Reviews experiencing degraded performance
Some images not sending via Podium
Resolved
Degraded performance
Started about 2 years agoLasted 1 day
Affected
Messaging
Degraded performance from 4:48 PM to 12:36 AM
Updates
Resolved
Resolved
Our carrier partner has confirmed that this incident is resolved.
Monitoring
Monitoring
Our carrier has notified us that a fix has been put into place, we have seen an improvement for deliverability with messages that are sending images. We will continue to monitor the queue to ensure a full resolution
Identified
Identified
We have identified the cause of the issue, this seems to be an error on our carrier partners side. Images should be queued to send when the incident is resolved. We will update this post as we receive updates from our partner.
Investigating
Investigating
Some customers are seeing issues with sending images via text. We are currently investigating this incident.
