Links failing to send to T-Mobile

Resolved

Degraded performance

Started almost 2 years agoLasted 22 days

Affected

Automations

Messaging

Payments

Reviews

Updates

Resolved
July 19, 2023 at 3:04 PM
Resolved
July 19, 2023 at 3:04 PM
This issue should now be resolved and Links should be sending to T-Mobile user's again. As a reminder please register for 10DLC to avoid any unnecessary filtering, learn more about 10DLC here
Identified
July 12, 2023 at 8:56 PM
Identified
July 12, 2023 at 8:56 PM
We are receiving reports of T-Mobile filtering links for unregistered messages, we are working with our partners for a quick resolution. For customers that are experiencing this issue, registering for 10DLC will prevent this from happening in the future. The current ETA for approvals is 2-3 weeks. Please reach out to support if there are any questions!
Resolved
June 28, 2023 at 9:59 PM
Resolved
June 28, 2023 at 9:59 PM
We have implemented a workaround to help with links being filtered.

Business 10DLC registration will still be required for everyone later this year. Registration can take a couple weeks, learn more on how to get started here.
Identified
June 27, 2023 at 4:12 PM
Identified
June 27, 2023 at 4:12 PM
Unregistered 10DLC business numbers are failing to send links to T-Mobile users. We are working with our partners to resolve this issue.

Registering your number for 10DLC will help resolve the issue and will be required for all businesses later this year. Learn more here.

Podium - Links failing to send to T-Mobile – Incident details