Podium - Facebook Connection errors – Incident details

We have resolved the issue with our Facebook connection. Users will need to reconnect to Facebook in order to reliably pull in Facebook reviews and respond to them from Podium.

Review invitations prompting customers to leave a review on the business' Facebook page are still functional and unaffected.

To learn how to connect Facebook to your account, please read our help article located HERE.

We are continuing work on a fix for Reviews capabilities for Facebook connections. We apologize for the inconvenience.

We've identified the issue and are working on a fix.

We are currently investigating an issue with Facebook Business Pages getting disconnected from Podium accounts. We will provide updates as we uncover more.

Facebook messaging functionality should now be restored, and we are working on restoring the reviews functionality of the Facebook connection.