Podium - Phones are down for the vast majority of customers – Incident details

Phones experiencing degraded performance

Phones are down for the vast majority of customers

Resolved
Operational
Started over 2 years agoLasted about 2 hours

Affected

Phones

Operational from 1:35 PM to 1:39 PM, Degraded performance from 1:39 PM to 1:40 PM, Partial outage from 1:40 PM to 1:42 PM, Operational from 1:42 PM to 1:43 PM, Partial outage from 1:43 PM to 2:34 PM, Operational from 2:34 PM to 2:34 PM, Partial outage from 2:34 PM to 3:12 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We've noticed phones starting to go back online. We'll continue to monitor to ensure no new errors arise.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We've identified an issue with some locations where Podium Phones are not connecting to receive or make calls. Our team is actively working towards resolution.

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