Podium - Some new users are unable to access the platform – Incident details
All systems operational
Some new users are unable to access the platform
Resolved
Degraded performance
Started about 1 month agoLasted about 2 hours
Affected
Web Application
Degraded performance from 5:23 PM to 7:24 PM
Updates
Resolved
Resolved
This incident has been resolved.
Identified
Identified
We've identified the issue and have unblocked most new accounts impacted. We're still working to resolve a small subset of accounts.
Investigating
Update
This is only impacting brand new accounts created since September 21st, 2024.
Investigating
Investigating
Some users are unable to access the platform. We're investigating some initial theories into what could be causing this. We'll provide an update shortly