Some phones are losing device registration

Resolved

Degraded performance

Started almost 2 years agoOctober 07, 2024Lasted about 3 hoursOctober 07, 20247:2510:31 PMUTC

Affected

Phones

Updates

Resolved
October 07, 2024 at 10:31 PMUTC
Resolved
October 07, 2024 at 10:31 PMUTC
This incident has been resolved and we have seen device registrations return to normal. Thank you for your patience as we worked on this issue.
Investigating
October 07, 2024 at 9:58 PMUTC
Investigating
October 07, 2024 at 9:58 PMUTC
We're continuing to dig into this phones incident. Phones that were previously registered may be losing their registration and preventing them from taking calls.
Web phones appear to be unaffected
Identified
October 07, 2024 at 8:02 PMUTC
Identified
October 07, 2024 at 8:02 PMUTC
We are continuing to work on a fix for this incident.
Investigating
October 07, 2024 at 7:25 PMUTC
Investigating
October 07, 2024 at 7:25 PMUTC
We are currently investigating this incident.
We are also seeing issues with, Settings for phones failing to update and managerial items in the conversations not providing the right information.

Podium - Some phones are losing device registration – Incident details