Bulk Message limits may be calculated incorrectly

Resolved

Degraded performance

Started over 1 year agoApril 09, 2025Lasted about 24 hoursApril 09, 20256:00 PMApril 10, 20255:47 PMUTC

Affected

Bulk Messaging

Updates

Resolved
April 10, 2025 at 5:47 PMUTC
Resolved
April 10, 2025 at 5:47 PMUTC
This incident has been resolved.
Monitoring
April 10, 2025 at 1:14 AMUTC
Monitoring
April 10, 2025 at 1:14 AMUTC
We implemented a fix and are currently monitoring the result.
Investigating
April 09, 2025 at 6:00 PMUTC
Investigating
April 09, 2025 at 6:00 PMUTC
A small subset of users might be seeing an incorrect calculation of their bulk message limits. We understand the impact of this issue and have our engineering team digging in to learn more and resolve the miscalculations as quickly as possible. We'll provide an update soon.

Podium - Bulk Message limits may be calculated incorrectly – Incident details