Podium - Google reviews aren't pulling in for accounts not connected to Google – Incident details

All systems operational

Google reviews aren't pulling in for accounts not connected to Google

Resolved
Degraded performance
Started over 1 year agoLasted 27 days

Affected

Reviews

Degraded performance from 7:30 PM to 7:07 PM

Updates
  • Resolved
    UTC
    Resolved

    We've implemented a fix for disconnected Google accounts to still receive Google reviews into their account. We still strongly recommend connecting accounts to Google for the most reliable functionality

  • Identified
    UTC
    Identified

    We've discovered the cause why Google reviews aren't pulling in for non-connected accounts. We'll be working on a fix for this next week

  • Investigating
    UTC
    Investigating

    Google reviews are currently not pulling in for accounts that have not connected their Google Business Profile to Podium. We've got our team working on a fix but we expect this to take some time. For accounts that have connect Google, reviews pulling in continue to be unaffected and working as intended.

    If you'd like to continue to receive Google reviews, we highly recommend connecting your Google Business Profile to Podium. You can learn more on how to connect your Google Business Profile here.

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