Podium - Some users seeing "uh oh" screen in Inbox – Incident details

Phones experiencing degraded performance

Some users seeing "uh oh" screen in Inbox

Monitoring
Degraded performance
Started about 20 hours ago

Affected

Mobile

Operational from 3:13 PM to 6:01 PM, Degraded performance from 6:01 PM to 8:45 PM, Operational from 8:45 PM to 12:00 AM

Web Application

Degraded performance from 3:13 PM to 8:45 PM, Operational from 8:45 PM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    We implemented a fix and seeing improvments across the board. We will continue to monitor for any additional errors to confirm that the issue is fully resolved.

  • Update
    Update

    We are still investigating this incident and working as quickly as we can to get it resolved.

  • Investigating
    Investigating
    Some users are seeing an intermittent "uh-oh" error screen in their inbox. We are currently investigating this issue.
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