A small number of accounts are experiencing issues with Outbound MMS Messages

Resolved

Degraded performance

Started 5 days agoLasted about 2 hours

Affected

Messaging

Updates

Resolved
October 03, 2025 at 5:39 PM
Resolved
October 03, 2025 at 5:39 PM
We are marking this incident as resolved as we haven't seen any new errors in a couple hours now. Thank you.
Monitoring
October 03, 2025 at 4:13 PM
Monitoring
October 03, 2025 at 4:13 PM
We have noticed error rates returning to normal but are continuing to monitor to ensure everything has been resolved
Investigating
October 03, 2025 at 3:22 PM
Investigating
October 03, 2025 at 3:22 PM
We noticed a small spike in Message Deliverability errors (inbound and outbound messages). The list of affected accounts seems small but we're unaware of the scope and are actively investigating. We'll provide an update as we discover more

Podium - A small number of accounts are experiencing issues with Outbound MMS Messages – Incident details