Podium - LiveChat "Switch to text" messages not sending – Incident details

All systems operational

LiveChat "Switch to text" messages not sending

Resolved
Degraded performance
Started about 20 hours agoLasted about 20 hours

Affected

Webchat

Degraded performance from 10:57 PM to 6:46 PM

Updates
  • Resolved
    Resolved

    This issue has been resolved.

  • Identified
    Identified

    We've identified the issue, and found it is only affecting widgets that also have reCaptcha enabled. We're working on a fix for it.

  • Investigating
    Investigating
    We're seeing some intermittent issues with LiveChat's "Switch to text" feature, causing some inbound messages to not send.
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