Podium - AI Employee Messages Delayed – Incident details

All systems operational

AI Employee Messages Delayed

Resolved
Degraded performance
Started 8 months agoLasted about 3 hours

Affected

AI Employee

Degraded performance from 3:42 PM to 6:29 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. Messages sent by the AI agent are still delayed.

  • Investigating
    UTC
    Investigating
    We're seeing significant delays with the AI Agent responding.
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