Podium - Some inbound images are failing to deliver – Incident details

Phones experiencing degraded performance

Some inbound images are failing to deliver

Resolved
Degraded performance
Started 10 months agoLasted 3 days

Affected

Messaging

Degraded performance from 7:28 PM to 4:05 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We've started to see a drop in inbound image error rates, however we have yet to get official word of this incident being resolved. We'll continue to monitor to ensure full restoration

  • Identified
    UTC
    Identified

    We have identified this as an issue with AT&T, we're continuing to monitor and push with our partners for a quick resolution

  • Investigating
    UTC
    Investigating
    We've seen images being sent in from some customers into Podium failing to appear as intended. We're actively investigating and working with our partners to fix this issue. Currently, we believe the issue is isolated to inbound AT&T numbers, but we will update with more information as we receive it.
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