Voice AI transfers will occasionally drop the call and send straight to Voicemail

Resolved

Degraded performance

Started about 2 months agoJune 11, 2026Lasted about 1 hourJune 11, 20263:214:10 PMUTC

Affected

Phones

Updates

Resolved
June 11, 2026 at 4:10 PMUTC
Resolved
June 11, 2026 at 4:10 PMUTC
This incident has been resolved.
Investigating
June 11, 2026 at 3:21 PMUTC
Investigating
June 11, 2026 at 3:21 PMUTC
When our Voice AI agent attempts to transfer to another person or call group, we're seeing the call occasionally drop and send the caller straight to Voicemail. We're actively investigating this issue and working on a fix.

Podium - Voice AI transfers will occasionally drop the call and send straight to Voicemail – Incident details