Podium - Message failures with AI agent – Incident details

Messaging experiencing degraded performance

Message failures with AI agent

Resolved
Operational
Started 30 days agoLasted about 1 hour

Affected

AI Employee

Degraded performance from 5:33 PM to 6:29 PM, Major outage from 6:29 PM to 6:51 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified an issue with our AI provider and are awaiting a resolution.

  • Investigating
    Investigating

    We are currently investigating this incident.

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