Podium - Text AI Responses are delayed – Incident details

All systems operational

Text AI Responses are delayed

Resolved
Operational
Started 3 days agoLasted about 2 hours

Affected

AI Employee

Degraded performance from 8:20 PM to 10:01 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We noticed an increase in AI Response times and are actively investigating.

    Some users may see their AI Agent missing from the AI Studio page.

    We've noticed the load on our servers start to return to normal and we're continuing to monitor the situation as we investigate