Podium - Voice AI transfers will occasionally drop the call and send straight to Voicemail – Incident details
All systems operational
Voice AI transfers will occasionally drop the call and send straight to Voicemail
Resolved
Degraded performance
Started 3 days agoLasted about 1 hour
Affected
Phones
Degraded performance from 3:21 PM to 4:10 PM
Updates
Resolved
Resolved
This incident has been resolved.
Investigating
Investigating
When our Voice AI agent attempts to transfer to another person or call group, we're seeing the call occasionally drop and send the caller straight to Voicemail. We're actively investigating this issue and working on a fix.
