Podium - Potential delay in displaying payments/refunds – Incident details

Experiencing partially degraded performance

Potential delay in displaying payments/refunds

Monitoring
Degraded performance
Started about 1 hour ago

Affected

Payments

Degraded performance from 5:19 PM to 12:00 AM

Updates
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating an issue, and one of the symptoms is a potential delay in payments/refunds displaying in Podium. Note that this is just a delay in the viewing of the information, not the actual processing of the transactions.