Podium - Inbox search failing to return results – Incident details

All systems operational

Inbox search failing to return results

Resolved
Degraded performance
Started 10 days agoLasted about 3 hours

Affected

Contacts

Degraded performance from 2:03 PM to 2:25 PM, Operational from 2:25 PM to 5:09 PM

Messaging

Degraded performance from 2:03 PM to 2:25 PM, Operational from 2:25 PM to 5:09 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are investigating an issue where inbox search is failing to return any results, both keywords and contacts. We investigating the errors and will post updates as more information becomes available.
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