Podium - Notice history

We should be completely resolved now.

We're seeing the Podium Application load correctly now. We're still monitoring closely.

If users are still experiencing issues, closing the browser completely and reopening should resolve the issue.

We're seeing Desk Phones coming back online and a few services starting to load. We're still working to ensure the rest of the Podium application loads correctly.

We have identified the incident and are working towards a fix.

This issue has been resolved 🎉

This incident should be completely resolved.

We're seeing devices come back online and are able to receive and make calls. We will continue to monitor this closely.

While we continue to work through resolution, calls through the Web Podium Phones (not physical devices) should continue to work.

We are still working towards resolution and will continue to provide updates.

We have identified the issue and are working to mitigate all impact.

This issue should be completely resolved.

There was a brief period of message failure for outbound messages. The errors have cleared up and will continue to monitor closely.

We have confirmation from the third-party carrier that this issue is now resolved.

Our Carrier Partner is continuing to work on a fix for this. We are still seeing improvements and will continue to monitor until we have confirmation from the carrier that we will know longer seen 10DLC A2P Messaging registration delays.

Our Carrier Partner is continuing to work on a fix for this. We have seen improvements for a number of impacted users where messaging has returned to normal.

Newly added numbers to be used for Texting on Podium Accounts are still likely to be impacted.

Our carrier partner is still working through this issue. We expect this issue to persist throughout the weekend. Customers impacted by the delays may see messaging improvements sooner.

iOS app update 8.11.2 is now available on the app store and resolved the issue.

We have an updated version for the iOS app in review now. The update (8.11.2) will be available for download shortly

We have discovered what is causing this issue and are working quickly to get a fix in place. We'll provide an update when the issue is resolved.

We have resolved the issue blocking new deskphones from being added to accounts.

Our carrier partner has resolved the issue, and all messages should now be delivering as intended. However, please note that some outbound messages sent between 6:17 AM and 6:46 AM MT could not be delivered and will appear as failed in the inbox.

If you need to resend these messages, please do so from the inbox. We apologize for the inconvenience this has caused and will continue to work with our carrier partner to prevent such occurrences in the future.

This incident has been resolved.

We've identified the issue and are working towards a fix.

We have resolved this incident. Thank you for your patience!

We've identified the issue and are working towards resolution