Affected Components: Web Application, Messaging

Apr 12, 09:00:00 GMT+0
Identified - We are planning a maintenance for our leads database at this time. We expect the overall down time to be around 10 minutes..

Duration: 45 minutes

Affected Components: Contacts

Mar 31, 22:00:45 GMT+0
Monitoring - We have identified and have resolved an issue causing lag in contact updates. As a result, some users may have trouble seeing contact updates including the Contact Details page. This is anticipated to be resolved within the next hour..

Mar 31, 22:25:34 GMT+0
Monitoring - Performance has now recovered for just under 90% of affected users..

Mar 31, 22:45:25 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 41 minutes

Affected Components: AI Employee

Mar 30, 20:20:11 GMT+0
Investigating - We noticed an increase in AI Response times and are actively investigating. Some users may see their AI Agent missing from the AI Studio page. We've noticed the load on our servers start to return to normal and we're continuing to monitor the situation as we investigate.

Mar 30, 20:46:35 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 30, 22:01:00 GMT+0
Resolved - This incident has been resolved..

Duration: 53 minutes

Affected Components: AI Employee

Mar 30, 18:46:26 GMT+0
Monitoring - We noticed an increase in AI Response times and are actively investigating. Some users may see their AI Agent missing from the AI Studio page. We've noticed the load on our servers start to return to normal and we're continuing to monitor the situation as we investigate.

Mar 30, 19:39:51 GMT+0
Resolved - This incident has been resolved..

Affected Components: LeadDrive, Web Application, Messaging, Mobile, Reviews, Surveys, Marketplace, AI Employee, Phones, Payments, Public API, Podium Services, Contacts, Webchat, Bulk Messaging, Automations

Mar 25, 16:18:46 GMT+0
Identified - We have identified an issue causing calls going straight to voicemail intermittently and disconnecting and we are working on getting the issue fixed..

Mar 26, 23:53:54 GMT+0
Monitoring - We’ve implemented a series of fixes that address most scenarios where phone calls were going straight to voicemail. Phones should now be operating normally, and we’re continuing to investigate and resolve the remaining edge cases..

Duration: 3 minutes

Affected Components: Mobile

Mar 24, 19:31:42 GMT+0
Investigating - Android app users are seeing an error loading conversations..

Mar 24, 19:35:07 GMT+0
Resolved - We have rolled back the change we made that was causing the error screen. We appreciate your patience!.

Duration: 15 minutes

Affected Components: Phones

Mar 24, 19:04:55 GMT+0
Identified - We have identified an issue causing deskphones to go offline and this should be resolved within 30 minutes. You can still use the webphones and mobile app in the meantime..

Mar 24, 19:19:50 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 51 minutes

Affected Components: Marketplace

Mar 24, 18:02:48 GMT+0
Investigating - We are investigating reports where Stop the Clock may not be functioning for Vinsolution Integrations..

Mar 24, 19:53:20 GMT+0
Resolved - This incident has been resolved..

Duration: 3 minutes

Affected Components: Webchat

Mar 24, 17:46:36 GMT+0
Investigating - We're investigating an issue where Podium Webchat may not be loading on websites.

Mar 24, 17:49:08 GMT+0
Resolved - This incident has been resolved. Webchat should be loading properly on websites..

Duration: 1 hour

Affected Components: LeadDrive, Messaging

Mar 22, 09:00:00 GMT+0
Identified - We are planning a maintenance for our leads database at this time. We expect the overall down time to be around 10 minutes..

Mar 22, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 22, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours and 42 minutes

Affected Components: Payments

Mar 19, 22:26:10 GMT+0
Investigating - We're seeing a high increase in errors with our Memberships feature for MedSpas. We've got our engineering team investigating the root cause and will provide an update as soon as possible..

Mar 19, 22:42:57 GMT+0
Monitoring - We have implemented a fix and are currently monitoring the result..

Mar 20, 03:07:42 GMT+0
Resolved - This incident has been resolved..

Duration: 20 hours and 37 minutes

Affected Components: Contacts

Mar 18, 18:31:25 GMT+0
Investigating - We are currently investigating this incident. Updates to contacts are delayed. No data is lost, but the changes are not being displayed. .

Mar 18, 19:20:47 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 19, 15:08:02 GMT+0
Resolved - This incident has been resolved, we appreciate your patience.

Duration: 1 hour and 31 minutes

Affected Components: Automations

Mar 13, 21:17:15 GMT+0
Investigating - We're seeing difficulties with our integration with Tekion. Appointment Updates and Lead Syncing are currently not working. We've got our engineering team investigating and working on a fix. We'll provide an update as soon as possible.

Mar 13, 22:48:29 GMT+0
Resolved - We are beginning to recover from our Tekion incident. We apologize for the delay in service.

Duration: 10 minutes

Affected Components: Messaging

Mar 6, 19:09:10 GMT+0
Identified - We have seen alerts in the inbox surrounding errors with sending links in the inbox. We are investigating the cause and will update as more information becomes available..

Mar 6, 19:13:37 GMT+0
Monitoring - We implemented a fix and we are seeing a decline in errors. We will continue to monitor for any new errors and will make updates as more information becomes available..

Mar 6, 19:19:26 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 58 minutes

Affected Components: Phones

Mar 6, 19:06:46 GMT+0
Resolved - This incident has been resolved..

Mar 6, 17:08:21 GMT+0
Investigating - We noticed links to start videochats are failing to send. We've got our engineering team taking a look in order to restore functionality and will provide an update soon.

Duration: 1 day, 3 hours and 10 minutes

Affected Components: Messaging

Mar 5, 20:44:01 GMT+0
Resolved - This incident has been resolved..

Mar 4, 17:33:57 GMT+0
Identified - We are seeing issues related to Keyword searches intermittently returning results. We are currently investigating the issue and will provide updates as more information becomes available.

Mar 4, 19:43:08 GMT+0
Monitoring - We've implemented some improvements and are seeing search become stable again. We'll continue to monitor for issues but from what we're seeing, usability seems to have returned to normal.

Duration: 7 minutes

Affected Components: Phones

Mar 3, 22:04:59 GMT+0
Investigating - We're investigating escalated reports of inbound and outbound calls failing.

Mar 3, 22:11:58 GMT+0
Resolved - This incident has been resolved..

Duration: 9 hours and 8 minutes

Affected Components: Contacts

Mar 3, 01:53:44 GMT+0
Resolved - We've seen all accounts return to a stable speed. We apologize for how long this incident took, we'll be taking learning from these and implementing for better reliability in the future..

Mar 2, 16:45:28 GMT+0
Investigating - We are investigating an issue where contact uploads through CSV Uploads are getting stuck in processing and not completing..

Mar 2, 17:12:11 GMT+0
Investigating - We have discovered that contacts being created from all sources—CSV uploads, Integrations, and other Lead Sources are delayed. We're pulling in more engineering hands to help us resolve this incident. We'll provide an update soon..

Mar 2, 17:44:21 GMT+0
Identified - We believe we've identified the cause of the issue and are working to test our theory, hopefully resolving the issue. We'll continue to provide updates as we learn more..

Mar 2, 18:46:55 GMT+0
Identified - We're still testing our hypothesis for new lead creation being delayed in Podium. We're getting closer to resolution but will provide an update as soon as our results start to show positive results.

Mar 2, 22:30:33 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Verification of a resolution should be coming shortly..

Mar 2, 23:38:11 GMT+0
Monitoring - Most users should no longer be affected by this incident. We are seeing about 5-6% of our accounts still seeing some residue lag. We're still actively monitoring and attempting to remove this lag entirely.

Duration: 1 hour and 1 minute

Affected Components: Web Application, Messaging

Feb 27, 16:08:02 GMT+0
Investigating - We are seeing errors and reports around conversations failing to load in the inbox. We are investigating the issue and will provide an update as more information becomes available..

Feb 27, 16:25:08 GMT+0
Investigating - We are now seeing this issue manifest as the entire website application crashing. We've still got all engineers on deck attempting to resolve this issue..

Feb 27, 16:41:10 GMT+0
Investigating - We're still attempting to identify the root cause, but we've got some hopeful leads. We're continuing to work at full speed to return our application to a working state. Rest assured, there should be no data loss during this incident as it's just our front-end that is seeing issues..

Feb 27, 16:50:44 GMT+0
Monitoring - We implemented a fix and are seeing improvements across the board, we will continue to monitor for any continued issues..

Feb 27, 17:08:34 GMT+0
Resolved - We've seen behavior return fully to normal again with no additional concerns. Thank you for your patience with us.

Duration: 1 hour

Affected Components: Podium Services

Feb 22, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 22, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 22, 10:00:00 GMT+0
Identified - We'll be doing some scheduled database maintenance on our notification system on February 22nd between 3AM to 4AM Mountain Time. Notifications will be down for about 5-10 minutes.

Duration: 2 hours and 18 minutes

Affected Components: Web Application, Messaging, Podium Services

Feb 13, 19:16:19 GMT+0
Investigating - The inbox page seems to be experience extreme slowness or failing to load. We're actively investigating and will provide an update soon.

Feb 13, 19:42:19 GMT+0
Monitoring - We have managed to recover functionality to normal on the Inbox. We're still investigating the root cause but functionality should be fully restored. We'll continue to monitor..

Feb 13, 21:03:54 GMT+0
Monitoring - We are still seeing the platform functioning as expected. We're continuing to investigate root cause, however Podium should be working normally..

Feb 13, 21:34:00 GMT+0
Resolved - We have discovered what caused the issue and have resolved the underlying cause. We appreciate everyone's patience with this incident..

Duration: 1 hour and 1 minute

Affected Components: Messaging, Web Application

Feb 9, 22:52:22 GMT+0
Investigating - We have noticed a few issues in the inbox that is preventing users from being able to view conversations in a status, as well as preventing users from searching in the inbox. We are currently investigating the cause of these errors and will add an update as more information becomes available!.

Feb 9, 23:53:49 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Webchat

Feb 8, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 8, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 8, 10:00:00 GMT+0
Identified - We will be performing scheduled maintenance on our Webchat product during the window below. During this time, Webchat may be slow to load or temporarily unavailable on your website..

Duration: 1 hour

Affected Components: Automations

Feb 8, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 8, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 8, 10:00:00 GMT+0
Identified - We are planning for scheduled maintenance to the backend of our automation systems on Sunday morning, February 8th from 3am to 4am Mountain Time. During this time, the automations UI will be unavailable, and no automation actions will be triggered (scheduled or instant)..

Duration: 13 days, 23 hours and 45 minutes

Affected Components: Phones

Feb 5, 21:39:32 GMT+0
Investigating - We are investigating an issue where calls are intermittently dropping when placed on hold..

Feb 19, 21:24:04 GMT+0
Resolved - This incident has a fix that we have implemented to fix the intermittent calls dropping when placed on hold..

Feb 6, 17:44:19 GMT+0
Investigating - We are currently investigating this intermittent dropped calls.

Duration: 1 hour and 9 minutes

Affected Components: Automations

Feb 4, 18:17:43 GMT+0
Identified - We are investigating an issue where automations are failing that use the Update Conversation Status outcome..

Feb 4, 19:26:16 GMT+0
Resolved - This incident has been resolved..

Duration: 41 minutes

Affected Components: Payments

Jan 28, 14:05:08 GMT+0
Investigating - We are seeing lag on a select few accounts that have access to Memberships and Gift cards. We are investigating the lag and will update as more information becomes available..

Jan 28, 14:46:17 GMT+0
Resolved - This incident has been resolved..

Duration: 41 minutes

Affected Components: Automations

Jan 23, 16:23:45 GMT+0
Investigating - We're investigating elevated reports of Unexpected Errors in Automation events..

Jan 23, 17:04:41 GMT+0
Resolved - We identified the issue and implemented a fix. In most cases, automations were processed successfully; however, a subsequent status check was intermittently failing and returning an “Unexpected Error.” As a result, some events, particularly within drip campaigns that rely on confirmation of event processing, did not fire as expected..

Duration: 1 hour and 32 minutes

Affected Components: AI Employee

Jan 22, 18:49:57 GMT+0
Investigating - We're currently investigating an issue causing delayed responses from our AI Agent..

Jan 22, 20:21:32 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 2 minutes

Affected Components: AI Employee

Jan 21, 16:28:59 GMT+0
Investigating - We’re currently investigating an issue causing delayed responses from our AI Agent..

Jan 21, 17:31:03 GMT+0
Resolved - This incident has been resolved..

Duration: 30 minutes

Affected Components: Web Application

Jan 18, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 18, 10:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 18, 10:00:00 GMT+0
Identified - We will have some scheduled maintenance on January 18th at 3am Mountain Time. Maintenance should last about 30 minutes. Podium may be down during this time.

Duration: 30 minutes

Affected Components: Phones

Dec 26, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 26, 16:30:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 26, 16:00:00 GMT+0
Identified - Podium will be introducing a new subnet (18.98.44.32/28) as part of scheduled infrastructure enhancements taking place over the coming weeks. While no service disruption is anticipated, we recommend that customers review and update their firewall allowlists to ensure this subnet is permitted for Podium services..

Duration: 1 hour

Affected Components: Web Application

Nov 16, 10:00:00 GMT+0
Identified - We will be performing scheduled maintenance during this time. Some users may experience temporary errors between **3:00 and 4:00 AM MT**. Refreshing the page or waiting a few minutes should resolve any issues.

Nov 16, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 16, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Messaging, Automations

Nov 9, 09:00:00 GMT+0
Identified - We are planning platform maintenance on Sunday, November 9th, between 2-3am Mountain Time. The maintenance will have the following impact: * Manually-sent outbound messages will fail during this time * Inbound messages will be delayed, appearing in your Podium inbox once the maintenance is finished. * Automations will be paused, sending after the maintenance is finished..

Nov 9, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 9, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Automations, Bulk Messaging, Messaging, Web Application

Sep 7, 09:00:00 GMT+0
Identified - We will be performing platform maintenance on September 7th at 3AM MT. Maintenance will last an hour or less. During this time, all accounts will experience the following: * Inbound messages will be delayed, but will appear after the maintenance is finished * Outbound messages sent via automation will be delayed until after the maintenance is finished * Scheduled outbound individual and bulk messages scheduled during this time will not be sent * Notifications will not be delivered Additionally, the platform will be inaccessible for some accounts during this time..

Sep 7, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 7, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 15 minutes

Affected Components: Phones

Aug 27, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 27, 10:00:00 GMT+0
Identified - We are performing maintenance on our Phones Product beginning at 4:00am MST. We expect minimal impact but intermittent errors may occur while using our Phones product..

Aug 27, 10:15:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Automations

Aug 17, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 17, 09:00:00 GMT+0
Identified - We will be performing maintenance on our Automations service starting at **3:00 AM MT on August 17th**. The maintenance is expected to last approximately **15 minutes**. During this time, **events sent to the Automations platform may not be processed**..

Aug 17, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 30 minutes

Affected Components: Messaging

Aug 10, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance from 2 AM MST to 2:30 AM MST. During this time users may experience issues with accessing the inbox and other parts of the Podium App..

Aug 10, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 10, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Bulk Messaging

Jul 27, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 27, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 27, 09:00:00 GMT+0
Identified - We are planning for some scheduled maintenance for bulk messages this Sunday, July 27th at 3am Mountain Time. Bulk Message sending will not be available from 3am to 4am Mountain Time..

Duration: 2 hours

Affected Components: Reviews

Jul 13, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on July 13th at 2 a.m. MT. During this time, both creating review invitations and viewing existing ones will be unavailable..

Jul 13, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 13, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Web Application

May 4, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

May 4, 09:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on May 4th at 3:00am MT. You may see an increase in errors during this time that should be resolvable with a retry..

May 4, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Web Application

Apr 13, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 13, 09:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on April 13th at 3:00am MT. You may see an increase in errors during this time that should be resolvable with a retry..

Apr 13, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Phones

Apr 6, 09:00:00 GMT+0
Identified - We are scheduling a Phones Maintenance for April 6th at 3:00AM MT. Our phones product may be impacted during this time..

Apr 6, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 6, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Reviews

Mar 30, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 30, 09:00:00 GMT+0
Identified - We are doing maintenance on our Reviews Product. During this time, customers will be unable to Reply to Google Reviews, Pull in any received reviews from Google, or Connect Google to Podium for about 30 minutes. Your customers will still be able to leave reviews for Google..

Mar 30, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Reviews

Feb 24, 01:30:00 GMT+0
Identified - We are doing maintenance on our Reviews Product. During this time, customers will be unable to view or respond to reviews on the Reviews Page for about 30 minutes. Review data will still be accessible in Reporting..

Feb 24, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 24, 01:30:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 30 minutes

Affected Components: Payments

Feb 2, 10:00:00 GMT+0
Identified - We are planning to do some maintenance on our Payments product Feb 2nd, between 3:00 AM to 3:30 AM MST. During this time the Payments will be down and users will be unable to send or receive payments..

Feb 2, 10:30:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 2, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 minute

Affected Components: Payments, Webchat, Messaging, Bulk Messaging, Automations, Web Application, AI Employee

Nov 3, 09:00:01 GMT+0
Completed - Maintenance is now in progress.

Nov 3, 09:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. There may be a few delays across the platform but none should be longer than 5 minutes..

Nov 3, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Podium Services, Payments, Automations

Oct 20, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 20, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. There may be a few delays across the platform but none should be longer than 5 minutes.

Oct 20, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 days, 1 hour and 1 minute

Affected Components: Podium Services, Public API, LeadDrive, Payments, Contacts, Webchat, Messaging, Web Application

Sep 21, 19:43:00 GMT+0
Completed - We're continuing to work through this maintenance. Users may be experiencing issues with seeing conversations or locations as we work through this..

Sep 21, 16:30:00 GMT+0
Identified - The scheduled maintenance for August 17th has been rescheduled for the evening of September 7th.

Sep 21, 16:30:00 GMT+0
Identified - We are performing a major upgrade of our systems in the evening on Saturday, August 17th. Changes to users, locations, and more will be delayed during this time. Exact timing will be announced at a later time but we expect this downtime to be a couple hours. We appreciate your cooperation.

Duration: 30 minutes

Affected Components: Messaging, Web Application

Aug 24, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 24, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during August 24th at 2AM MDT. During this time some users may experience some issues when attempting to use the inbox. .

Aug 24, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.