Podium Status - Incident history https://status.podium.com Podium Tue, 14 Jul 2026 21:08:56 +0000 Repeated notifications for a missed call Type: Incident Affected Components: Phones Jul 14, 21:08:56 GMT+0 - Identified - We're getting reports of users getting repeated notifications of missed phone calls. We're aware of the issue and pushing a fix out for this. These notifications are wrongfully repeating and inbound calls are unaffected Jul 14, 22:22:26 GMT+0 - Identified - We're running into some issues with the attempted fix for this phones notification incident. Rest assured we're still moving full speed ahead at releasing this fix for all users Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>21:08:56</var> GMT+0</small><br><strong>Identified</strong> - We're getting reports of users getting repeated notifications of missed phone calls. We're aware of the issue and pushing a fix out for this. These notifications are wrongfully repeating and inbound calls are unaffected.</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>22:22:26</var> GMT+0</small><br><strong>Identified</strong> - We're running into some issues with the attempted fix for this phones notification incident. Rest assured we're still moving full speed ahead at releasing this fix for all users.</p> ]]> Tue, 14 Jul 2026 21:08:56 +0000 https://status.podium.com/incident/cmrl58wnm026x0kme9mdubf0q https://status.podium.com/incident/cmrl58wnm026x0kme9mdubf0q Inbox search failing to return results Type: Incident Duration: 3 hours and 6 minutes Affected Components: Messaging, Contacts Jul 14, 17:09:46 GMT+0 - Resolved - This incident has been resolved. Jul 14, 14:03:39 GMT+0 - Investigating - We are investigating an issue where inbox search is failing to return any results, both keywords and contacts. We investigating the errors and will post updates as more information becomes available. Jul 14, 14:25:32 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 3 hours and 6 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>17:09:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>14:03:39</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue where inbox search is failing to return any results, both keywords and contacts. We investigating the errors and will post updates as more information becomes available..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>14:25:32</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 14 Jul 2026 14:03:39 +0000 https://status.podium.com/incident/cmrkq20970esm1apnsnlyr21x https://status.podium.com/incident/cmrkq20970esm1apnsnlyr21x Scheduled Public API Maintenance Type: Maintenance Duration: 1 hour Affected Components: Public API Jun 29, 16:45:51 GMT+0 - Identified - We will have scheduled maintenance of our public API on July 12th from 3-4 AM Mountain Time. During maintenance the public api may experience delays or degraded performance Jul 12, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 12, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jun <var data-var='date'> 29</var>, <var data-var='time'>16:45:51</var> GMT+0</small><br><strong>Identified</strong> - We will have scheduled maintenance of our public API on July 12th from 3-4 AM Mountain Time. During maintenance the public api may experience delays or degraded performance.</p> <p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 12 Jul 2026 09:00:00 +0000 https://status.podium.com/maintenance/cmqzg8t6l05qh2ks6jhmxdti0 https://status.podium.com/maintenance/cmqzg8t6l05qh2ks6jhmxdti0 Database Maintenance Type: Maintenance Affected Components: Automations, Webchat Jul 10, 15:13:34 GMT+0 - Identified - We are planning for a scheduled maintenance on Friday July 10th at 10-11 PM MST. During this time automated answers/responses and Appointment notifications (That are not AI based) will be slow, and may be degraded experience/performance. Type: Maintenance

Affected Components: ,

<p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>15:13:34</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on Friday July 10th at 10-11 PM MST. During this time automated answers/responses and Appointment notifications (That are not AI based) will be slow, and may be degraded experience/performance..</p> ]]> Sat, 11 Jul 2026 03:00:00 +0000 https://status.podium.com/maintenance/cmqi65o6q065c2iqm0idjmwjc https://status.podium.com/maintenance/cmqi65o6q065c2iqm0idjmwjc Tekion LeadSync is down due to a Tekion outage Type: Incident Duration: 1 hour and 8 minutes Affected Components: LeadDrive Jul 9, 16:30:00 GMT+0 - Identified - Tekion has confirmed the outage and are actively working on a resolution. Until then we are unable to sync leads or schedule appointments in Tekion. Jul 9, 17:38:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 8 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Identified</strong> - Tekion has confirmed the outage and are actively working on a resolution. Until then we are unable to sync leads or schedule appointments in Tekion..</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>17:38:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 9 Jul 2026 16:30:00 +0000 https://status.podium.com/incident/cmrdr0pzf032j0rs5r3vizhnu https://status.podium.com/incident/cmrdr0pzf032j0rs5r3vizhnu Large number of Bulk Messages are failing to send Type: Incident Duration: 1 hour and 8 minutes Affected Components: Bulk Messaging Jul 9, 16:18:14 GMT+0 - Monitoring - We're seeing improvement from our fix but will continue to monitor over the next hour or so to ensure stability has returned to normal Jul 9, 17:00:11 GMT+0 - Resolved - Bulk messages are now working normally. Thank you for your patience Jul 9, 15:52:12 GMT+0 - Investigating - We're receiving a large number of reports of bulk messages failing to send. We are actively investigating Jul 9, 16:11:07 GMT+0 - Identified - We believe we've identified the root cause and are pushing a fix to address this. We'll monitor once this fix is live to ensure bulk messaging returns to normal functionality Type: Incident

Duration: 1 hour and 8 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>16:18:14</var> GMT+0</small><br><strong>Monitoring</strong> - We're seeing improvement from our fix but will continue to monitor over the next hour or so to ensure stability has returned to normal.</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>17:00:11</var> GMT+0</small><br><strong>Resolved</strong> - Bulk messages are now working normally. Thank you for your patience.</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>15:52:12</var> GMT+0</small><br><strong>Investigating</strong> - We're receiving a large number of reports of bulk messages failing to send. We are actively investigating.</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>16:11:07</var> GMT+0</small><br><strong>Identified</strong> - We believe we've identified the root cause and are pushing a fix to address this. We'll monitor once this fix is live to ensure bulk messaging returns to normal functionality.</p> ]]> Thu, 9 Jul 2026 15:52:12 +0000 https://status.podium.com/incident/cmrdoqcbx01wx0ks3iwon5ggv https://status.podium.com/incident/cmrdoqcbx01wx0ks3iwon5ggv Inbound calls on iOS are failing to connect for a small number of users Type: Incident Duration: 1 day, 23 hours and 52 minutes Affected Components: Phones, Mobile Jul 6, 16:24:56 GMT+0 - Investigating - Calls on the iOS app are connecting, but no audio is heard. Jul 6, 17:56:02 GMT+0 - Identified - We are continuing to work on a resolution for this incident. Our team has identified an issue with one of our backend carriers that is contributing to the audio problems, and we are actively working with them to resolve it as quickly as possible. Jul 7, 15:48:27 GMT+0 - Identified - We have made improvements to the call experience on iOS but are still seeing a high number of intermittent errors with inbound calls on iOS devices and are still actively working on a fix Jul 7, 19:57:42 GMT+0 - Identified - We are working on releasing a new version of the iOS Podium app that will contain the fix for these failing inbound calls as quickly as possible. Jul 8, 16:17:01 GMT+0 - Resolved - iOS app version `2026.28.0` has been released on the App Store and will be available to all users shortly. This version will resolve any remaining issues with inbound calls not being able to be answered. We appreciate your patience with this incident Type: Incident

Duration: 1 day, 23 hours and 52 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>16:24:56</var> GMT+0</small><br><strong>Investigating</strong> - Calls on the iOS app are connecting, but no audio is heard..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>17:56:02</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a resolution for this incident. Our team has identified an issue with one of our backend carriers that is contributing to the audio problems, and we are actively working with them to resolve it as quickly as possible..</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>15:48:27</var> GMT+0</small><br><strong>Identified</strong> - We have made improvements to the call experience on iOS but are still seeing a high number of intermittent errors with inbound calls on iOS devices and are still actively working on a fix.</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>19:57:42</var> GMT+0</small><br><strong>Identified</strong> - We are working on releasing a new version of the iOS Podium app that will contain the fix for these failing inbound calls as quickly as possible..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>16:17:01</var> GMT+0</small><br><strong>Resolved</strong> - iOS app version `2026.28.0` has been released on the App Store and will be available to all users shortly. This version will resolve any remaining issues with inbound calls not being able to be answered. We appreciate your patience with this incident.</p> ]]> Mon, 6 Jul 2026 16:24:56 +0000 https://status.podium.com/incident/cmr9fkvth13ru0zqf1bypwpo0 https://status.podium.com/incident/cmr9fkvth13ru0zqf1bypwpo0 Investigating Issues with Public API Webhook Delivery Type: Incident Duration: 17 hours and 29 minutes Affected Components: Public API Jul 1, 06:05:53 GMT+0 - Identified - We're investigating elevated reports of message.receive and message.sent webhooks from the Public API not firing as expected. Our engineering team is actively investigating the issue and will provide updates as more information becomes available. Jul 1, 23:34:40 GMT+0 - Resolved - This incident has been resolved. Jul 1, 11:22:39 GMT+0 - Monitoring - We implemented a fix, the backlog is clearing, and we are currently monitoring the result Type: Incident

Duration: 17 hours and 29 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>06:05:53</var> GMT+0</small><br><strong>Identified</strong> - We're investigating elevated reports of message.receive and message.sent webhooks from the Public API not firing as expected. Our engineering team is actively investigating the issue and will provide updates as more information becomes available..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>23:34:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>11:22:39</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix, the backlog is clearing, and we are currently monitoring the result.</p> ]]> Wed, 1 Jul 2026 06:05:53 +0000 https://status.podium.com/incident/cmr1o9j7y04sg0rmozb4lhbth https://status.podium.com/incident/cmr1o9j7y04sg0rmozb4lhbth Investigating Issues with Public API Webhook Delivery Type: Incident Duration: 5 hours and 3 minutes Affected Components: Public API Jun 30, 02:30:46 GMT+0 - Resolved - This incident has been resolved. Jun 29, 21:27:45 GMT+0 - Investigating - We’re investigating elevated reports of message.receive and message.sent webhooks from the Public API not firing as expected. Our engineering team is actively investigating the issue and will provide updates as more information becomes available. Type: Incident

Duration: 5 hours and 3 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>02:30:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 29</var>, <var data-var='time'>21:27:45</var> GMT+0</small><br><strong>Investigating</strong> - We’re investigating elevated reports of message.receive and message.sent webhooks from the Public API not firing as expected. Our engineering team is actively investigating the issue and will provide updates as more information becomes available..</p> ]]> Mon, 29 Jun 2026 21:27:45 +0000 https://status.podium.com/incident/cmqzqbcf400up0zrrquqac1rx https://status.podium.com/incident/cmqzqbcf400up0zrrquqac1rx Calls dropping and call failure Type: Incident Duration: 20 hours and 49 minutes Affected Components: Phones Jun 30, 03:54:34 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 29, 16:19:45 GMT+0 - Identified - We have currently identified an issue causing dropped calls and not being able to make or receive calls intermittently. Jun 30, 13:09:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 hours and 49 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>03:54:34</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 29</var>, <var data-var='time'>16:19:45</var> GMT+0</small><br><strong>Identified</strong> - We have currently identified an issue causing dropped calls and not being able to make or receive calls intermittently..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>13:09:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 29 Jun 2026 16:19:45 +0000 https://status.podium.com/incident/cmqzfb8xl051y2ks6thcgrhi0 https://status.podium.com/incident/cmqzfb8xl051y2ks6thcgrhi0 Minor Database upgrade Type: Maintenance Duration: 15 minutes Affected Components: Messaging Jun 28, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 28, 05:15:00 GMT+0 - Completed - Maintenance has completed successfully Jun 25, 18:26:31 GMT+0 - Identified - We are planning for a scheduled database upgrade, during this time users may experience delays in messages. Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>05:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>18:26:31</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled database upgrade, during this time users may experience delays in messages..</p> ]]> Sun, 28 Jun 2026 05:00:00 +0000 https://status.podium.com/maintenance/cmqtu2v0j01sk2jp05fhb3021 https://status.podium.com/maintenance/cmqtu2v0j01sk2jp05fhb3021 Calls dropping and call failure Type: Incident Duration: 1 hour and 11 minutes Affected Components: Phones Jun 25, 17:36:03 GMT+0 - Investigating - We are currently investigating an issue causing dropped calls and not being able to make or receive calls intermittently. Jun 25, 18:15:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 25, 18:46:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 11 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>17:36:03</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue causing dropped calls and not being able to make or receive calls intermittently..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>18:15:01</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>18:46:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 25 Jun 2026 17:36:03 +0000 https://status.podium.com/incident/cmqts9yp6014l2iqguz56aa3m https://status.podium.com/incident/cmqts9yp6014l2iqguz56aa3m Calls dropping Type: Incident Duration: 57 minutes Affected Components: Phones Jun 23, 17:11:09 GMT+0 - Investigating - We are currently investigating an issue causing dropped calls. Jun 23, 18:08:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 57 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>17:11:09</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue causing dropped calls..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>18:08:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 23 Jun 2026 17:11:09 +0000 https://status.podium.com/incident/cmqqwi8kd02bl2io05sasjwk7 https://status.podium.com/incident/cmqqwi8kd02bl2io05sasjwk7 Status views on the Mobile app aren't returning conversations Type: Incident Duration: 1 hour and 13 minutes Affected Components: Mobile, Contacts Jun 19, 19:27:27 GMT+0 - Investigating - We're hearing reports of conversations on the mobile app not appearing when applying filters for Status. We're investigating and will provide an update soon Jun 19, 20:40:24 GMT+0 - Resolved - This issue is now resolved on iOS with app version 2026.25.1 that is releasing on the App Store. The issue is persisting on Android as we wait for Google's approval of the new app version. This may take a few days due to Google's review process Type: Incident

Duration: 1 hour and 13 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>19:27:27</var> GMT+0</small><br><strong>Investigating</strong> - We're hearing reports of conversations on the mobile app not appearing when applying filters for Status. We're investigating and will provide an update soon.</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>20:40:24</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved on iOS with app version 2026.25.1 that is releasing on the App Store. The issue is persisting on Android as we wait for Google's approval of the new app version. This may take a few days due to Google's review process.</p> ]]> Fri, 19 Jun 2026 19:27:27 +0000 https://status.podium.com/incident/cmqlbm40c12gy2omlwvr1guek https://status.podium.com/incident/cmqlbm40c12gy2omlwvr1guek Status view conversation lists failing to load Type: Incident Duration: 40 minutes Affected Components: Messaging Jun 19, 15:06:26 GMT+0 - Investigating - We are seeing issues with the conversation list failing to load when looking at individual status views in the inbox. We are investigating the issue and will provide updates as more information becomes available. Jun 19, 15:46:04 GMT+0 - Resolved - We implemented a fix and we were able to confirm through testing that the conversations are successfully loading now on individual status views. Type: Incident

Duration: 40 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>15:06:26</var> GMT+0</small><br><strong>Investigating</strong> - We are seeing issues with the conversation list failing to load when looking at individual status views in the inbox. We are investigating the issue and will provide updates as more information becomes available..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>15:46:04</var> GMT+0</small><br><strong>Resolved</strong> - We implemented a fix and we were able to confirm through testing that the conversations are successfully loading now on individual status views..</p> ]]> Fri, 19 Jun 2026 15:06:26 +0000 https://status.podium.com/incident/cmql2afp700fi2pmkg89tngzs https://status.podium.com/incident/cmql2afp700fi2pmkg89tngzs Taxes applying to invoices with no tax Type: Incident Duration: 5 minutes Affected Components: Payments Jun 17, 23:08:24 GMT+0 - Resolved - This issue has been resolved. Jun 17, 23:03:50 GMT+0 - Identified - We're seeing taxes being applied to invoices that were not supposed to have taxes applied. We're working on a fix now. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>23:08:24</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>23:03:50</var> GMT+0</small><br><strong>Identified</strong> - We're seeing taxes being applied to invoices that were not supposed to have taxes applied. We're working on a fix now..</p> ]]> Wed, 17 Jun 2026 23:03:50 +0000 https://status.podium.com/incident/cmqiogoz8011z2io8uto4bjiq https://status.podium.com/incident/cmqiogoz8011z2io8uto4bjiq Potential delay in displaying payments/refunds Type: Incident Duration: 2 hours and 20 minutes Affected Components: Payments Jun 12, 17:19:22 GMT+0 - Investigating - We are currently investigating an issue, and one of the symptoms is a potential delay in payments/refunds displaying in Podium. Note that this is just a delay in the viewing of the information, not the actual processing of the transactions. Jun 12, 18:01:25 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 12, 18:18:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 12, 19:38:57 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 20 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>17:19:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue, and one of the symptoms is a potential delay in payments/refunds displaying in Podium. Note that this is just a delay in the viewing of the information, not the actual processing of the transactions. .</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:01:25</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:18:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>19:38:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 12 Jun 2026 17:19:22 +0000 https://status.podium.com/incident/cmqb6yfrz0c1cnu9soupa9ap2 https://status.podium.com/incident/cmqb6yfrz0c1cnu9soupa9ap2 Facebook outage Type: Incident Duration: 7 hours and 12 minutes Affected Components: Messaging Jun 12, 21:12:17 GMT+0 - Resolved - This incident has been resolved. Jun 12, 14:00:21 GMT+0 - Identified - We are seeing 500 errors from Facebooks API, we believe this is being caused by a Facebook outage, and will continue to monitor Meta's status. Jun 12, 14:52:33 GMT+0 - Monitoring - Meta has confirmed an outage on their status page, we have seen improvements in our logs, but are still seeing errors. We will continue to monitor the status page and our logs and will update when the outage is fully resolved. Type: Incident

Duration: 7 hours and 12 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>21:12:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>14:00:21</var> GMT+0</small><br><strong>Identified</strong> - We are seeing 500 errors from Facebooks API, we believe this is being caused by a Facebook outage, and will continue to monitor Meta's status..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>14:52:33</var> GMT+0</small><br><strong>Monitoring</strong> - Meta has confirmed an outage on their status page, we have seen improvements in our logs, but are still seeing errors. We will continue to monitor the status page and our logs and will update when the outage is fully resolved..</p> ]]> Fri, 12 Jun 2026 14:00:21 +0000 https://status.podium.com/incident/cmqazuhoi0cb0qre2i4h6wdle https://status.podium.com/incident/cmqazuhoi0cb0qre2i4h6wdle 3rd party outage causing instability with AI Products Type: Incident Duration: 47 minutes Affected Components: AI Employee Jun 11, 22:29:29 GMT+0 - Investigating - 3rd party outages are causing intermittent failures on API calls. Investigating the source and monitoring Jun 11, 23:15:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 47 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>22:29:29</var> GMT+0</small><br><strong>Investigating</strong> - 3rd party outages are causing intermittent failures on API calls. Investigating the source and monitoring.</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>23:15:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 11 Jun 2026 22:29:29 +0000 https://status.podium.com/incident/cmqa2le5701qep79yqak3bcvl https://status.podium.com/incident/cmqa2le5701qep79yqak3bcvl Voice AI transfers will occasionally drop the call and send straight to Voicemail Type: Incident Duration: 48 minutes Affected Components: Phones Jun 11, 15:21:46 GMT+0 - Investigating - When our Voice AI agent attempts to transfer to another person or call group, we're seeing the call occasionally drop and send the caller straight to Voicemail. We're actively investigating this issue and working on a fix. Jun 11, 16:10:06 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 48 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>15:21:46</var> GMT+0</small><br><strong>Investigating</strong> - When our Voice AI agent attempts to transfer to another person or call group, we're seeing the call occasionally drop and send the caller straight to Voicemail. We're actively investigating this issue and working on a fix..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>16:10:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 11 Jun 2026 15:21:46 +0000 https://status.podium.com/incident/cmq9nbcph0112pdlsy7y5xfcj https://status.podium.com/incident/cmq9nbcph0112pdlsy7y5xfcj Dropped calls Type: Incident Duration: 1 hour and 25 minutes Affected Components: Phones Jun 10, 16:31:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the calls. Jun 10, 16:40:54 GMT+0 - Resolved - This incident has been resolved. Jun 10, 15:16:09 GMT+0 - Investigating - We are currently investigating an issue causing calls to intermittently drop. We'll provide an update soon Type: Incident

Duration: 1 hour and 25 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>16:31:50</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the calls..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>16:40:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>15:16:09</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue causing calls to intermittently drop. We'll provide an update soon.</p> ]]> Wed, 10 Jun 2026 15:16:09 +0000 https://status.podium.com/incident/cmq87o9ic005nqm760tzk093b https://status.podium.com/incident/cmq87o9ic005nqm760tzk093b Dropped calls Type: Incident Duration: 26 minutes Affected Components: Phones Jun 9, 15:57:23 GMT+0 - Investigating - We are currently investigating an issue causing calls to intermittently drop. Jun 9, 16:23:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 26 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>15:57:23</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue causing calls to intermittently drop..</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>16:23:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 9 Jun 2026 15:57:23 +0000 https://status.podium.com/incident/cmq6tpg5v005bqupft7hninkj https://status.podium.com/incident/cmq6tpg5v005bqupft7hninkj Android users unable to log into Podium app Type: Incident Duration: 5 days and 25 minutes Affected Components: Mobile Jun 5, 15:39:44 GMT+0 - Investigating - We're seeing users unable to log into the Podium app on Android devices by using their password. If you're running into this issue, going through the "Forgot Password" flow and requesting a One-Time Password is still functional Jun 5, 16:52:23 GMT+0 - Identified - We've identified the issue affecting users who can't log into Podium using the Android app. We're working on pushing a new version with the fix to the Google Play Store as soon as possible. In the meantime, users are still able to log into the app using a one-time password (by going through the "Forgot Password" flow) or by signing in using Google or Apple sign-in options Jun 5, 18:57:55 GMT+0 - Monitoring - We've pushed out the app version, 2026.10.0, that contains the fix for this issue and are currently waiting for the Google Play Store to finish their review. This can take a number of hours but we'll update this incident once the update is widely available Jun 10, 16:04:44 GMT+0 - Resolved - This incident has been resolved. Users should update to 2026.10.0 to resolve this issue. Type: Incident

Duration: 5 days and 25 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>15:39:44</var> GMT+0</small><br><strong>Investigating</strong> - We're seeing users unable to log into the Podium app on Android devices by using their password. If you're running into this issue, going through the "Forgot Password" flow and requesting a One-Time Password is still functional.</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>16:52:23</var> GMT+0</small><br><strong>Identified</strong> - We've identified the issue affecting users who can't log into Podium using the Android app. We're working on pushing a new version with the fix to the Google Play Store as soon as possible. In the meantime, users are still able to log into the app using a one-time password (by going through the "Forgot Password" flow) or by signing in using Google or Apple sign-in options.</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>18:57:55</var> GMT+0</small><br><strong>Monitoring</strong> - We've pushed out the app version, 2026.10.0, that contains the fix for this issue and are currently waiting for the Google Play Store to finish their review. This can take a number of hours but we'll update this incident once the update is widely available.</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>16:04:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Users should update to 2026.10.0 to resolve this issue. .</p> ]]> Fri, 5 Jun 2026 15:39:44 +0000 https://status.podium.com/incident/cmq13bc8j00cinwr93qlq1a08 https://status.podium.com/incident/cmq13bc8j00cinwr93qlq1a08 AI Employee responses are delayed Type: Incident Duration: 36 minutes Affected Components: AI Employee Jun 5, 15:10:22 GMT+0 - Investigating - We are currently investigating this incident. Jun 5, 15:46:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 36 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>15:10:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>15:46:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 5 Jun 2026 15:10:22 +0000 https://status.podium.com/incident/cmq129kov00stqhlzj7b2kpml https://status.podium.com/incident/cmq129kov00stqhlzj7b2kpml Calendar view causing an Uh-Oh Error Type: Incident Duration: 8 minutes Affected Components: Web Application Jun 3, 19:55:27 GMT+0 - Identified - We've identified an issue where some customers are seeing an Uh Oh error when viewing the Calendar Page within Podium. Jun 3, 20:03:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>19:55:27</var> GMT+0</small><br><strong>Identified</strong> - We've identified an issue where some customers are seeing an Uh Oh error when viewing the Calendar Page within Podium..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>20:03:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 3 Jun 2026 19:55:27 +0000 https://status.podium.com/incident/cmpyhkhiu04udnwxf5kdw7ays https://status.podium.com/incident/cmpyhkhiu04udnwxf5kdw7ays Xtime Service Degraded Type: Incident Duration: 40 minutes Affected Components: Automations May 20, 18:46:58 GMT+0 - Identified - We are experiencing intermittent failures when attempting to reach Xtime. They have acknowledged an outage on their end and are working on a fix. Our scheduling service should return to full functionality as soon as their issue has been resolved. This is only affecting Xtime customers and is not a full outage. May 20, 19:26:50 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 40 minutes

Affected Components:

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>18:46:58</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing intermittent failures when attempting to reach Xtime. They have acknowledged an outage on their end and are working on a fix. Our scheduling service should return to full functionality as soon as their issue has been resolved. This is only affecting Xtime customers and is not a full outage..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>19:26:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 20 May 2026 18:46:58 +0000 https://status.podium.com/incident/cmpeeyhfr00d3qqmhiz03lolo https://status.podium.com/incident/cmpeeyhfr00d3qqmhiz03lolo VinSolutions Leads may not be pulling into Podium Type: Incident Duration: 3 hours and 30 minutes Affected Components: Marketplace May 20, 17:53:39 GMT+0 - Resolved - This incident has been resolved. May 20, 14:23:11 GMT+0 - Investigating - We're investigating elevated reports of Vinsolutions Leads not pulling into Podium. Type: Incident

Duration: 3 hours and 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>17:53:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>14:23:11</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating elevated reports of Vinsolutions Leads not pulling into Podium..</p> ]]> Wed, 20 May 2026 14:23:11 +0000 https://status.podium.com/incident/cmpe5j9kc011cpgn5e3x6ccg8 https://status.podium.com/incident/cmpe5j9kc011cpgn5e3x6ccg8 Leads Synced from Third-Party CRMs may not be pulling into Podium Type: Incident Duration: 24 minutes Affected Components: Marketplace May 18, 19:53:29 GMT+0 - Investigating - We're investigating elevated reports of leads not pulling into Podium from third-party integrations. May 18, 20:17:13 GMT+0 - Resolved - This incident has been resolved. Leads should be pulling in from third-party CRM's through integrations. Type: Incident

Duration: 24 minutes

Affected Components:

<p><small>May <var data-var='date'> 18</var>, <var data-var='time'>19:53:29</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating elevated reports of leads not pulling into Podium from third-party integrations..</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>20:17:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Leads should be pulling in from third-party CRM's through integrations..</p> ]]> Mon, 18 May 2026 19:53:29 +0000 https://status.podium.com/incident/cmpbmgbmm02oyqk0txvmraf1t https://status.podium.com/incident/cmpbmgbmm02oyqk0txvmraf1t Database Maintenance Type: Maintenance Duration: 1 hour Affected Components: Web Application Apr 26, 09:00:00 GMT+0 - Identified - We will be performing scheduled maintenance during this time. Some users may experience temporary errors between 3:00 and 4:00 AM MT. Refreshing the page or waiting a few minutes should resolve any issues Apr 26, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 26, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance during this time. Some users may experience temporary errors between 3:00 and 4:00 AM MT. Refreshing the page or waiting a few minutes should resolve any issues.</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 26 Apr 2026 09:00:00 +0000 https://status.podium.com/maintenance/cmnry2oy301l2nebyljb63nhu https://status.podium.com/maintenance/cmnry2oy301l2nebyljb63nhu Planned Maintenance Type: Maintenance Duration: 1 hour Affected Components: Messaging, Web Application Apr 12, 09:00:00 GMT+0 - Identified - We are planning a maintenance for our leads database at this time. We expect the overall down time to be around 10 minutes. Apr 12, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 12, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a maintenance for our leads database at this time. We expect the overall down time to be around 10 minutes..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 12 Apr 2026 09:00:00 +0000 https://status.podium.com/maintenance/cmnhvlm41051z4kqc7g0kfo0q https://status.podium.com/maintenance/cmnhvlm41051z4kqc7g0kfo0q Leads Scheduled Maintenance Type: Maintenance Duration: 1 hour Affected Components: LeadDrive, Messaging Mar 22, 09:00:00 GMT+0 - Identified - We are planning a maintenance for our leads database at this time. We expect the overall down time to be around 10 minutes. Mar 22, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 22, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a maintenance for our leads database at this time. We expect the overall down time to be around 10 minutes..</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 22 Mar 2026 09:00:00 +0000 https://status.podium.com/maintenance/cmmdxssrr08lh11oyfw1o695f https://status.podium.com/maintenance/cmmdxssrr08lh11oyfw1o695f Scheduled Maintenance for Notifications Type: Maintenance Duration: 1 hour Affected Components: Podium Services Feb 22, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 22, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 22, 10:00:00 GMT+0 - Identified - We'll be doing some scheduled database maintenance on our notification system on February 22nd between 3AM to 4AM Mountain Time. Notifications will be down for about 5-10 minutes Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We'll be doing some scheduled database maintenance on our notification system on February 22nd between 3AM to 4AM Mountain Time. Notifications will be down for about 5-10 minutes.</p> ]]> Sun, 22 Feb 2026 10:00:00 +0000 https://status.podium.com/maintenance/cmlfoaf2m0xfwvoi57guy2nwr https://status.podium.com/maintenance/cmlfoaf2m0xfwvoi57guy2nwr Webchat Scheduled Maintenance Type: Maintenance Duration: 1 hour Affected Components: Webchat Feb 8, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 8, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 8, 10:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on our Webchat product during the window below. During this time, Webchat may be slow to load or temporarily unavailable on your website. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on our Webchat product during the window below. During this time, Webchat may be slow to load or temporarily unavailable on your website..</p> ]]> Sun, 8 Feb 2026 10:00:00 +0000 https://status.podium.com/maintenance/cmk1y4jua025nb70ub2l858px https://status.podium.com/maintenance/cmk1y4jua025nb70ub2l858px Automations Backend Maintenance Planned Type: Maintenance Duration: 1 hour Affected Components: Automations Feb 8, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 8, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 8, 10:00:00 GMT+0 - Identified - We are planning for scheduled maintenance to the backend of our automation systems on Sunday morning, February 8th from 3am to 4am Mountain Time. During this time, the automations UI will be unavailable, and no automation actions will be triggered (scheduled or instant). Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for scheduled maintenance to the backend of our automation systems on Sunday morning, February 8th from 3am to 4am Mountain Time. During this time, the automations UI will be unavailable, and no automation actions will be triggered (scheduled or instant)..</p> ]]> Sun, 8 Feb 2026 10:00:00 +0000 https://status.podium.com/maintenance/cmkvnxlmn03abt684hdxxn25r https://status.podium.com/maintenance/cmkvnxlmn03abt684hdxxn25r Podium Scheduled Maintenace Type: Maintenance Duration: 30 minutes Affected Components: Web Application Jan 18, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 18, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully Jan 18, 10:00:00 GMT+0 - Identified - We will have some scheduled maintenance on January 18th at 3am Mountain Time. Maintenance should last about 30 minutes. Podium may be down during this time Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will have some scheduled maintenance on January 18th at 3am Mountain Time. Maintenance should last about 30 minutes. Podium may be down during this time.</p> ]]> Sun, 18 Jan 2026 10:00:00 +0000 https://status.podium.com/maintenance/cmk4be0o201t2213ht2sacjwx https://status.podium.com/maintenance/cmk4be0o201t2213ht2sacjwx Upcoming Network Maintenance – Subnet Expansion Type: Maintenance Duration: 30 minutes Affected Components: Phones Dec 26, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 26, 16:30:00 GMT+0 - Completed - Maintenance has completed successfully Dec 26, 16:00:00 GMT+0 - Identified - Podium will be introducing a new subnet (18.98.44.32/28) as part of scheduled infrastructure enhancements taking place over the coming weeks. While no service disruption is anticipated, we recommend that customers review and update their firewall allowlists to ensure this subnet is permitted for Podium services. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 26</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 26</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 26</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Podium will be introducing a new subnet (18.98.44.32/28) as part of scheduled infrastructure enhancements taking place over the coming weeks. While no service disruption is anticipated, we recommend that customers review and update their firewall allowlists to ensure this subnet is permitted for Podium services..</p> ]]> Fri, 26 Dec 2025 16:00:00 +0000 https://status.podium.com/maintenance/cmine7bc600brf9zldnvz81jt https://status.podium.com/maintenance/cmine7bc600brf9zldnvz81jt Podium Scheduled Maintenance Type: Maintenance Duration: 1 hour Affected Components: Web Application Nov 16, 10:00:00 GMT+0 - Identified - We will be performing scheduled maintenance during this time. Some users may experience temporary errors between **3:00 and 4:00 AM MT**. Refreshing the page or waiting a few minutes should resolve any issues Nov 16, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 16, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance during this time. Some users may experience temporary errors between **3:00 and 4:00 AM MT**. Refreshing the page or waiting a few minutes should resolve any issues.</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 16 Nov 2025 10:00:00 +0000 https://status.podium.com/maintenance/cmh3wwcus01hsv9h3i9lk9dkc https://status.podium.com/maintenance/cmh3wwcus01hsv9h3i9lk9dkc Platform maintenance Type: Maintenance Duration: 1 hour Affected Components: Messaging, Automations Nov 9, 09:00:00 GMT+0 - Identified - We are planning platform maintenance on Sunday, November 9th, between 2-3am Mountain Time. The maintenance will have the following impact: * Manually-sent outbound messages will fail during this time * Inbound messages will be delayed, appearing in your Podium inbox once the maintenance is finished. * Automations will be paused, sending after the maintenance is finished. Nov 9, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 9, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning platform maintenance on Sunday, November 9th, between 2-3am Mountain Time. The maintenance will have the following impact: * Manually-sent outbound messages will fail during this time * Inbound messages will be delayed, appearing in your Podium inbox once the maintenance is finished. * Automations will be paused, sending after the maintenance is finished..</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 9 Nov 2025 09:00:00 +0000 https://status.podium.com/maintenance/cmhm968gy027umrulbieznybb https://status.podium.com/maintenance/cmhm968gy027umrulbieznybb Podium Planned Maintenance Type: Maintenance Duration: 1 hour Affected Components: Automations, Bulk Messaging, Messaging, Web Application Sep 7, 09:00:00 GMT+0 - Identified - We will be performing platform maintenance on September 7th at 3AM MT. Maintenance will last an hour or less. During this time, all accounts will experience the following: * Inbound messages will be delayed, but will appear after the maintenance is finished * Outbound messages sent via automation will be delayed until after the maintenance is finished * Scheduled outbound individual and bulk messages scheduled during this time will not be sent * Notifications will not be delivered Additionally, the platform will be inaccessible for some accounts during this time. Sep 7, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 7, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing platform maintenance on September 7th at 3AM MT. Maintenance will last an hour or less. During this time, all accounts will experience the following: * Inbound messages will be delayed, but will appear after the maintenance is finished * Outbound messages sent via automation will be delayed until after the maintenance is finished * Scheduled outbound individual and bulk messages scheduled during this time will not be sent * Notifications will not be delivered Additionally, the platform will be inaccessible for some accounts during this time..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 7 Sep 2025 09:00:00 +0000 https://status.podium.com/maintenance/cmew17bb8004rgkh6zddjtkmt https://status.podium.com/maintenance/cmew17bb8004rgkh6zddjtkmt Phones Maintenance Type: Maintenance Duration: 15 minutes Affected Components: Phones Aug 27, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 27, 10:00:00 GMT+0 - Identified - We are performing maintenance on our Phones Product beginning at 4:00am MST. We expect minimal impact but intermittent errors may occur while using our Phones product. Aug 27, 10:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing maintenance on our Phones Product beginning at 4:00am MST. We expect minimal impact but intermittent errors may occur while using our Phones product..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>10:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 27 Aug 2025 10:00:00 +0000 https://status.podium.com/maintenance/cmet21af0000q3u4mawpoxjr0 https://status.podium.com/maintenance/cmet21af0000q3u4mawpoxjr0 Automations Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Automations Aug 17, 09:30:00 GMT+0 - Completed - Maintenance has completed successfully Aug 17, 09:00:00 GMT+0 - Identified - We will be performing maintenance on our Automations service starting at **3:00 AM MT on August 17th**. The maintenance is expected to last approximately **15 minutes**. During this time, **events sent to the Automations platform may not be processed**. Aug 17, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance on our Automations service starting at **3:00 AM MT on August 17th**. The maintenance is expected to last approximately **15 minutes**. During this time, **events sent to the Automations platform may not be processed**..</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 17 Aug 2025 09:00:00 +0000 https://status.podium.com/maintenance/cmdxi43yo00i914haoyd5or0g https://status.podium.com/maintenance/cmdxi43yo00i914haoyd5or0g Podium Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Messaging Aug 10, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance from 2 AM MST to 2:30 AM MST. During this time users may experience issues with accessing the inbox and other parts of the Podium App. Aug 10, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 10, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance from 2 AM MST to 2:30 AM MST. During this time users may experience issues with accessing the inbox and other parts of the Podium App..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 10 Aug 2025 08:00:00 +0000 https://status.podium.com/maintenance/cmdomaqda001mzrfj8v6u2yxu https://status.podium.com/maintenance/cmdomaqda001mzrfj8v6u2yxu Planned maintenance for Bulk Messages Type: Maintenance Duration: 1 hour Affected Components: Bulk Messaging Jul 27, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 27, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 27, 09:00:00 GMT+0 - Identified - We are planning for some scheduled maintenance for bulk messages this Sunday, July 27th at 3am Mountain Time. Bulk Message sending will not be available from 3am to 4am Mountain Time. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for some scheduled maintenance for bulk messages this Sunday, July 27th at 3am Mountain Time. Bulk Message sending will not be available from 3am to 4am Mountain Time..</p> ]]> Sun, 27 Jul 2025 09:00:00 +0000 https://status.podium.com/maintenance/cmddohr7s002y4fz22l4e34bg https://status.podium.com/maintenance/cmddohr7s002y4fz22l4e34bg Review Invite Maintenance Type: Maintenance Duration: 2 hours Affected Components: Reviews Jul 13, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance on July 13th at 2 a.m. MT. During this time, both creating review invitations and viewing existing ones will be unavailable. Jul 13, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 13, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on July 13th at 2 a.m. MT. During this time, both creating review invitations and viewing existing ones will be unavailable..</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 13 Jul 2025 07:00:00 +0000 https://status.podium.com/maintenance/cmcjjmrl6000uaty3xh6amxwp https://status.podium.com/maintenance/cmcjjmrl6000uaty3xh6amxwp Podium Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Web Application May 4, 09:00:01 GMT+0 - Identified - Maintenance is now in progress May 4, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance on May 4th at 3:00am MT. You may see an increase in errors during this time that should be resolvable with a retry. May 4, 09:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on May 4th at 3:00am MT. You may see an increase in errors during this time that should be resolvable with a retry..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 4 May 2025 09:00:00 +0000 https://status.podium.com/maintenance/cma1n4fdr005s3b4t4hyufjax https://status.podium.com/maintenance/cma1n4fdr005s3b4t4hyufjax Podium Maintenance Type: Maintenance Duration: 1 hour Affected Components: Web Application Apr 13, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 13, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance on April 13th at 3:00am MT. You may see an increase in errors during this time that should be resolvable with a retry. Apr 13, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on April 13th at 3:00am MT. You may see an increase in errors during this time that should be resolvable with a retry..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 13 Apr 2025 09:00:00 +0000 https://status.podium.com/maintenance/cm8j02xiw004nets5gl2erazs https://status.podium.com/maintenance/cm8j02xiw004nets5gl2erazs Phones Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Phones Apr 6, 09:00:00 GMT+0 - Identified - We are scheduling a Phones Maintenance for April 6th at 3:00AM MT. Our phones product may be impacted during this time. Apr 6, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 6, 09:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are scheduling a Phones Maintenance for April 6th at 3:00AM MT. Our phones product may be impacted during this time..</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 6 Apr 2025 09:00:00 +0000 https://status.podium.com/maintenance/cm8j01agp003xets5y6jqub47 https://status.podium.com/maintenance/cm8j01agp003xets5y6jqub47 Reviews Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Reviews Mar 30, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 30, 09:00:00 GMT+0 - Identified - We are doing maintenance on our Reviews Product. During this time, customers will be unable to Reply to Google Reviews, Pull in any received reviews from Google, or Connect Google to Podium for about 30 minutes. Your customers will still be able to leave reviews for Google. Mar 30, 09:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are doing maintenance on our Reviews Product. During this time, customers will be unable to Reply to Google Reviews, Pull in any received reviews from Google, or Connect Google to Podium for about 30 minutes. Your customers will still be able to leave reviews for Google..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 30 Mar 2025 09:00:00 +0000 https://status.podium.com/maintenance/cm7dmafuq000n8la4art8pqfk https://status.podium.com/maintenance/cm7dmafuq000n8la4art8pqfk Reviews Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Reviews Feb 24, 01:30:00 GMT+0 - Identified - We are doing maintenance on our Reviews Product. During this time, customers will be unable to view or respond to reviews on the Reviews Page for about 30 minutes. Review data will still be accessible in Reporting. Feb 24, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 24, 01:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are doing maintenance on our Reviews Product. During this time, customers will be unable to view or respond to reviews on the Reviews Page for about 30 minutes. Review data will still be accessible in Reporting..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 24 Feb 2025 01:30:00 +0000 https://status.podium.com/maintenance/cm7dyi61y004fl3gdaf6d6aar https://status.podium.com/maintenance/cm7dyi61y004fl3gdaf6d6aar Payments Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Payments Feb 2, 10:00:00 GMT+0 - Identified - We are planning to do some maintenance on our Payments product Feb 2nd, between 3:00 AM to 3:30 AM MST. During this time the Payments will be down and users will be unable to send or receive payments. Feb 2, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully Feb 2, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning to do some maintenance on our Payments product Feb 2nd, between 3:00 AM to 3:30 AM MST. During this time the Payments will be down and users will be unable to send or receive payments..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 2 Feb 2025 10:00:00 +0000 https://status.podium.com/maintenance/cm68choer000iptbsoqna8mxp https://status.podium.com/maintenance/cm68choer000iptbsoqna8mxp