Podium Status - Incident history https://status.podium.com Podium Sun, 22 Mar 2026 09:00:00 +0000 Leads Scheduled Maintenance Type: Maintenance Affected Components: LeadDrive, Messaging Mar 22, 09:00:00 GMT+0 - Identified - We are planning a maintenance for our leads database at this time. We expect the overall down time to be around 10 minutes. Type: Maintenance

Affected Components: ,

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a maintenance for our leads database at this time. We expect the overall down time to be around 10 minutes..</p> ]]> Sun, 22 Mar 2026 09:00:00 +0000 https://status.podium.com/maintenance/cmmdxssrr08lh11oyfw1o695f https://status.podium.com/maintenance/cmmdxssrr08lh11oyfw1o695f Issues with sending links Type: Incident Duration: 10 minutes Affected Components: Messaging Mar 6, 19:09:10 GMT+0 - Identified - We have seen alerts in the inbox surrounding errors with sending links in the inbox. We are investigating the cause and will update as more information becomes available. Mar 6, 19:13:37 GMT+0 - Monitoring - We implemented a fix and we are seeing a decline in errors. We will continue to monitor for any new errors and will make updates as more information becomes available. Mar 6, 19:19:26 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:09:10</var> GMT+0</small><br><strong>Identified</strong> - We have seen alerts in the inbox surrounding errors with sending links in the inbox. We are investigating the cause and will update as more information becomes available..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:13:37</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and we are seeing a decline in errors. We will continue to monitor for any new errors and will make updates as more information becomes available..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:19:26</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 6 Mar 2026 19:09:10 +0000 https://status.podium.com/incident/cmmf9q5nw02zg113xb8frv4d3 https://status.podium.com/incident/cmmf9q5nw02zg113xb8frv4d3 Videochat Links are not sending Type: Incident Duration: 1 hour and 58 minutes Affected Components: Phones Mar 6, 19:06:46 GMT+0 - Resolved - This incident has been resolved. Mar 6, 17:08:21 GMT+0 - Investigating - We noticed links to start videochats are failing to send. We've got our engineering team taking a look in order to restore functionality and will provide an update soon Type: Incident

Duration: 1 hour and 58 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:06:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:08:21</var> GMT+0</small><br><strong>Investigating</strong> - We noticed links to start videochats are failing to send. We've got our engineering team taking a look in order to restore functionality and will provide an update soon.</p> ]]> Fri, 6 Mar 2026 17:08:21 +0000 https://status.podium.com/incident/cmmf5es2q01mbhr860yxcz2nn https://status.podium.com/incident/cmmf5es2q01mbhr860yxcz2nn Issues with Keyword search Type: Incident Duration: 1 day, 3 hours and 10 minutes Affected Components: Messaging Mar 5, 20:44:01 GMT+0 - Resolved - This incident has been resolved. Mar 4, 17:33:57 GMT+0 - Identified - We are seeing issues related to Keyword searches intermittently returning results. We are currently investigating the issue and will provide updates as more information becomes available Mar 4, 19:43:08 GMT+0 - Monitoring - We've implemented some improvements and are seeing search become stable again. We'll continue to monitor for issues but from what we're seeing, usability seems to have returned to normal Type: Incident

Duration: 1 day, 3 hours and 10 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:44:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:33:57</var> GMT+0</small><br><strong>Identified</strong> - We are seeing issues related to Keyword searches intermittently returning results. We are currently investigating the issue and will provide updates as more information becomes available.</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:43:08</var> GMT+0</small><br><strong>Monitoring</strong> - We've implemented some improvements and are seeing search become stable again. We'll continue to monitor for issues but from what we're seeing, usability seems to have returned to normal.</p> ]]> Wed, 4 Mar 2026 17:33:57 +0000 https://status.podium.com/incident/cmmcbg00202tje3o5ty9nahj6 https://status.podium.com/incident/cmmcbg00202tje3o5ty9nahj6 Investigating Reports of Inbound and Outbound calls failing Type: Incident Duration: 7 minutes Affected Components: Phones Mar 3, 22:04:59 GMT+0 - Investigating - We're investigating escalated reports of inbound and outbound calls failing Mar 3, 22:11:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>22:04:59</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating escalated reports of inbound and outbound calls failing.</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>22:11:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 3 Mar 2026 22:04:59 +0000 https://status.podium.com/incident/cmmb5ootu000h6iml6twtmlyd https://status.podium.com/incident/cmmb5ootu000h6iml6twtmlyd Contact CSV Uploads may not be uploading Type: Incident Duration: 9 hours and 8 minutes Affected Components: Contacts Mar 3, 01:53:44 GMT+0 - Resolved - We've seen all accounts return to a stable speed. We apologize for how long this incident took, we'll be taking learning from these and implementing for better reliability in the future. Mar 2, 16:45:28 GMT+0 - Investigating - We are investigating an issue where contact uploads through CSV Uploads are getting stuck in processing and not completing. Mar 2, 17:12:11 GMT+0 - Investigating - We have discovered that contacts being created from all sources—CSV uploads, Integrations, and other Lead Sources are delayed. We're pulling in more engineering hands to help us resolve this incident. We'll provide an update soon. Mar 2, 17:44:21 GMT+0 - Identified - We believe we've identified the cause of the issue and are working to test our theory, hopefully resolving the issue. We'll continue to provide updates as we learn more. Mar 2, 18:46:55 GMT+0 - Identified - We're still testing our hypothesis for new lead creation being delayed in Podium. We're getting closer to resolution but will provide an update as soon as our results start to show positive results Mar 2, 22:30:33 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Verification of a resolution should be coming shortly. Mar 2, 23:38:11 GMT+0 - Monitoring - Most users should no longer be affected by this incident. We are seeing about 5-6% of our accounts still seeing some residue lag. We're still actively monitoring and attempting to remove this lag entirely Type: Incident

Duration: 9 hours and 8 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>01:53:44</var> GMT+0</small><br><strong>Resolved</strong> - We've seen all accounts return to a stable speed. We apologize for how long this incident took, we'll be taking learning from these and implementing for better reliability in the future..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:45:28</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue where contact uploads through CSV Uploads are getting stuck in processing and not completing..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>17:12:11</var> GMT+0</small><br><strong>Investigating</strong> - We have discovered that contacts being created from all sources—CSV uploads, Integrations, and other Lead Sources are delayed. We're pulling in more engineering hands to help us resolve this incident. We'll provide an update soon..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>17:44:21</var> GMT+0</small><br><strong>Identified</strong> - We believe we've identified the cause of the issue and are working to test our theory, hopefully resolving the issue. We'll continue to provide updates as we learn more..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>18:46:55</var> GMT+0</small><br><strong>Identified</strong> - We're still testing our hypothesis for new lead creation being delayed in Podium. We're getting closer to resolution but will provide an update as soon as our results start to show positive results.</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>22:30:33</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Verification of a resolution should be coming shortly..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>23:38:11</var> GMT+0</small><br><strong>Monitoring</strong> - Most users should no longer be affected by this incident. We are seeing about 5-6% of our accounts still seeing some residue lag. We're still actively monitoring and attempting to remove this lag entirely.</p> ]]> Mon, 2 Mar 2026 16:45:28 +0000 https://status.podium.com/incident/cmm9etxxl0aqn6l72b1x4ks3e https://status.podium.com/incident/cmm9etxxl0aqn6l72b1x4ks3e Inbox failing to load conversations Type: Incident Duration: 1 hour and 1 minute Affected Components: Web Application, Messaging Feb 27, 16:08:02 GMT+0 - Investigating - We are seeing errors and reports around conversations failing to load in the inbox. We are investigating the issue and will provide an update as more information becomes available. Feb 27, 16:25:08 GMT+0 - Investigating - We are now seeing this issue manifest as the entire website application crashing. We've still got all engineers on deck attempting to resolve this issue. Feb 27, 16:41:10 GMT+0 - Investigating - We're still attempting to identify the root cause, but we've got some hopeful leads. We're continuing to work at full speed to return our application to a working state. Rest assured, there should be no data loss during this incident as it's just our front-end that is seeing issues. Feb 27, 16:50:44 GMT+0 - Monitoring - We implemented a fix and are seeing improvements across the board, we will continue to monitor for any continued issues. Feb 27, 17:08:34 GMT+0 - Resolved - We've seen behavior return fully to normal again with no additional concerns. Thank you for your patience with us Type: Incident

Duration: 1 hour and 1 minute

Affected Components: ,

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>16:08:02</var> GMT+0</small><br><strong>Investigating</strong> - We are seeing errors and reports around conversations failing to load in the inbox. We are investigating the issue and will provide an update as more information becomes available..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>16:25:08</var> GMT+0</small><br><strong>Investigating</strong> - We are now seeing this issue manifest as the entire website application crashing. We've still got all engineers on deck attempting to resolve this issue..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>16:41:10</var> GMT+0</small><br><strong>Investigating</strong> - We're still attempting to identify the root cause, but we've got some hopeful leads. We're continuing to work at full speed to return our application to a working state. Rest assured, there should be no data loss during this incident as it's just our front-end that is seeing issues..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>16:50:44</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are seeing improvements across the board, we will continue to monitor for any continued issues..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>17:08:34</var> GMT+0</small><br><strong>Resolved</strong> - We've seen behavior return fully to normal again with no additional concerns. Thank you for your patience with us.</p> ]]> Fri, 27 Feb 2026 16:08:02 +0000 https://status.podium.com/incident/cmm5369kc0fzqt13kd5mj3rcc https://status.podium.com/incident/cmm5369kc0fzqt13kd5mj3rcc Scheduled Maintenance for Notifications Type: Maintenance Duration: 1 hour Affected Components: Podium Services Feb 22, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 22, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 22, 10:00:00 GMT+0 - Identified - We'll be doing some scheduled database maintenance on our notification system on February 22nd between 3AM to 4AM Mountain Time. Notifications will be down for about 5-10 minutes Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We'll be doing some scheduled database maintenance on our notification system on February 22nd between 3AM to 4AM Mountain Time. Notifications will be down for about 5-10 minutes.</p> ]]> Sun, 22 Feb 2026 10:00:00 +0000 https://status.podium.com/maintenance/cmlfoaf2m0xfwvoi57guy2nwr https://status.podium.com/maintenance/cmlfoaf2m0xfwvoi57guy2nwr The Inbox page is experiencing slowness, or not loading Type: Incident Duration: 2 hours and 18 minutes Affected Components: Web Application, Messaging, Podium Services Feb 13, 19:16:19 GMT+0 - Investigating - The inbox page seems to be experience extreme slowness or failing to load. We're actively investigating and will provide an update soon Feb 13, 19:42:19 GMT+0 - Monitoring - We have managed to recover functionality to normal on the Inbox. We're still investigating the root cause but functionality should be fully restored. We'll continue to monitor. Feb 13, 21:03:54 GMT+0 - Monitoring - We are still seeing the platform functioning as expected. We're continuing to investigate root cause, however Podium should be working normally. Feb 13, 21:34:00 GMT+0 - Resolved - We have discovered what caused the issue and have resolved the underlying cause. We appreciate everyone's patience with this incident. Type: Incident

Duration: 2 hours and 18 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>19:16:19</var> GMT+0</small><br><strong>Investigating</strong> - The inbox page seems to be experience extreme slowness or failing to load. We're actively investigating and will provide an update soon.</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>19:42:19</var> GMT+0</small><br><strong>Monitoring</strong> - We have managed to recover functionality to normal on the Inbox. We're still investigating the root cause but functionality should be fully restored. We'll continue to monitor..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>21:03:54</var> GMT+0</small><br><strong>Monitoring</strong> - We are still seeing the platform functioning as expected. We're continuing to investigate root cause, however Podium should be working normally..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>21:34:00</var> GMT+0</small><br><strong>Resolved</strong> - We have discovered what caused the issue and have resolved the underlying cause. We appreciate everyone's patience with this incident..</p> ]]> Fri, 13 Feb 2026 19:16:19 +0000 https://status.podium.com/incident/cmll9qgdv00uxk1o0h3xdcufi https://status.podium.com/incident/cmll9qgdv00uxk1o0h3xdcufi Issues in the inbox Type: Incident Duration: 1 hour and 1 minute Affected Components: Messaging, Web Application Feb 9, 22:52:22 GMT+0 - Investigating - We have noticed a few issues in the inbox that is preventing users from being able to view conversations in a status, as well as preventing users from searching in the inbox. We are currently investigating the cause of these errors and will add an update as more information becomes available! Feb 9, 23:53:49 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 1 minute

Affected Components: ,

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>22:52:22</var> GMT+0</small><br><strong>Investigating</strong> - We have noticed a few issues in the inbox that is preventing users from being able to view conversations in a status, as well as preventing users from searching in the inbox. We are currently investigating the cause of these errors and will add an update as more information becomes available!.</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>23:53:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 9 Feb 2026 22:52:22 +0000 https://status.podium.com/incident/cmlfrow440yg0fecupdwwtzy4 https://status.podium.com/incident/cmlfrow440yg0fecupdwwtzy4 Webchat Scheduled Maintenance Type: Maintenance Duration: 1 hour Affected Components: Webchat Feb 8, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 8, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 8, 10:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on our Webchat product during the window below. During this time, Webchat may be slow to load or temporarily unavailable on your website. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on our Webchat product during the window below. During this time, Webchat may be slow to load or temporarily unavailable on your website..</p> ]]> Sun, 8 Feb 2026 10:00:00 +0000 https://status.podium.com/maintenance/cmk1y4jua025nb70ub2l858px https://status.podium.com/maintenance/cmk1y4jua025nb70ub2l858px Automations Backend Maintenance Planned Type: Maintenance Duration: 1 hour Affected Components: Automations Feb 8, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 8, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 8, 10:00:00 GMT+0 - Identified - We are planning for scheduled maintenance to the backend of our automation systems on Sunday morning, February 8th from 3am to 4am Mountain Time. During this time, the automations UI will be unavailable, and no automation actions will be triggered (scheduled or instant). Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for scheduled maintenance to the backend of our automation systems on Sunday morning, February 8th from 3am to 4am Mountain Time. During this time, the automations UI will be unavailable, and no automation actions will be triggered (scheduled or instant)..</p> ]]> Sun, 8 Feb 2026 10:00:00 +0000 https://status.podium.com/maintenance/cmkvnxlmn03abt684hdxxn25r https://status.podium.com/maintenance/cmkvnxlmn03abt684hdxxn25r Calls are dropping when placed on hold Type: Incident Duration: 13 days, 23 hours and 45 minutes Affected Components: Phones Feb 5, 21:39:32 GMT+0 - Investigating - We are investigating an issue where calls are intermittently dropping when placed on hold. Feb 19, 21:24:04 GMT+0 - Resolved - This incident has a fix that we have implemented to fix the intermittent calls dropping when placed on hold. Feb 6, 17:44:19 GMT+0 - Investigating - We are currently investigating this intermittent dropped calls Type: Incident

Duration: 13 days, 23 hours and 45 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>21:39:32</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue where calls are intermittently dropping when placed on hold..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>21:24:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has a fix that we have implemented to fix the intermittent calls dropping when placed on hold..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>17:44:19</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this intermittent dropped calls.</p> ]]> Thu, 5 Feb 2026 21:39:32 +0000 https://status.podium.com/incident/cml9zbt8k009t13ugonww5qah https://status.podium.com/incident/cml9zbt8k009t13ugonww5qah Update Conversation Status Automations not Processing Type: Incident Duration: 1 hour and 9 minutes Affected Components: Automations Feb 4, 18:17:43 GMT+0 - Identified - We are investigating an issue where automations are failing that use the Update Conversation Status outcome. Feb 4, 19:26:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 9 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>18:17:43</var> GMT+0</small><br><strong>Identified</strong> - We are investigating an issue where automations are failing that use the Update Conversation Status outcome..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>19:26:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 4 Feb 2026 18:17:43 +0000 https://status.podium.com/incident/cml8cofia0790syo3a42o7sle https://status.podium.com/incident/cml8cofia0790syo3a42o7sle Latency with membership and gift card updates Type: Incident Duration: 41 minutes Affected Components: Payments Jan 28, 14:05:08 GMT+0 - Investigating - We are seeing lag on a select few accounts that have access to Memberships and Gift cards. We are investigating the lag and will update as more information becomes available. Jan 28, 14:46:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 41 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>14:05:08</var> GMT+0</small><br><strong>Investigating</strong> - We are seeing lag on a select few accounts that have access to Memberships and Gift cards. We are investigating the lag and will update as more information becomes available..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>14:46:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 28 Jan 2026 14:05:08 +0000 https://status.podium.com/incident/cmky3knbv09xfn2jwtdlh9c9j https://status.podium.com/incident/cmky3knbv09xfn2jwtdlh9c9j Unexpected Errors in Automations Type: Incident Duration: 41 minutes Affected Components: Automations Jan 23, 16:23:45 GMT+0 - Investigating - We're investigating elevated reports of Unexpected Errors in Automation events. Jan 23, 17:04:41 GMT+0 - Resolved - We identified the issue and implemented a fix. In most cases, automations were processed successfully; however, a subsequent status check was intermittently failing and returning an “Unexpected Error.” As a result, some events, particularly within drip campaigns that rely on confirmation of event processing, did not fire as expected. Type: Incident

Duration: 41 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>16:23:45</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating elevated reports of Unexpected Errors in Automation events..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>17:04:41</var> GMT+0</small><br><strong>Resolved</strong> - We identified the issue and implemented a fix. In most cases, automations were processed successfully; however, a subsequent status check was intermittently failing and returning an “Unexpected Error.” As a result, some events, particularly within drip campaigns that rely on confirmation of event processing, did not fire as expected..</p> ]]> Fri, 23 Jan 2026 16:23:45 +0000 https://status.podium.com/incident/cmkr3bnuh083muzmbcjve09iv https://status.podium.com/incident/cmkr3bnuh083muzmbcjve09iv AI Employee may have Delayed Responses Type: Incident Duration: 1 hour and 32 minutes Affected Components: AI Employee Jan 22, 18:49:57 GMT+0 - Investigating - We're currently investigating an issue causing delayed responses from our AI Agent. Jan 22, 20:21:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 32 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>18:49:57</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating an issue causing delayed responses from our AI Agent..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>20:21:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 22 Jan 2026 18:49:57 +0000 https://status.podium.com/incident/cmkpt3stl04xxr7c9womqb31j https://status.podium.com/incident/cmkpt3stl04xxr7c9womqb31j AI Employee may have Delayed Responses Type: Incident Duration: 1 hour and 2 minutes Affected Components: AI Employee Jan 21, 16:28:59 GMT+0 - Investigating - We’re currently investigating an issue causing delayed responses from our AI Agent. Jan 21, 17:31:03 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 2 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>16:28:59</var> GMT+0</small><br><strong>Investigating</strong> - We’re currently investigating an issue causing delayed responses from our AI Agent..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>17:31:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 21 Jan 2026 16:28:59 +0000 https://status.podium.com/incident/cmko8moqz00sqd3uyj3s2xfrx https://status.podium.com/incident/cmko8moqz00sqd3uyj3s2xfrx Podium Scheduled Maintenace Type: Maintenance Duration: 30 minutes Affected Components: Web Application Jan 18, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 18, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully Jan 18, 10:00:00 GMT+0 - Identified - We will have some scheduled maintenance on January 18th at 3am Mountain Time. Maintenance should last about 30 minutes. Podium may be down during this time Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will have some scheduled maintenance on January 18th at 3am Mountain Time. Maintenance should last about 30 minutes. Podium may be down during this time.</p> ]]> Sun, 18 Jan 2026 10:00:00 +0000 https://status.podium.com/maintenance/cmk4be0o201t2213ht2sacjwx https://status.podium.com/maintenance/cmk4be0o201t2213ht2sacjwx Voicemail Transcripts are missing Type: Incident Duration: 10 minutes Affected Components: Phones Jan 15, 21:00:04 GMT+0 - Identified - We have identified an issue where voicemail transcripts are currently missing. We've got a fix almost ready to go and will provide an update once this is resolved. Jan 15, 21:10:10 GMT+0 - Resolved - We've pushed the fix for this issue. No transcripts were lost and they should be displaying properly now! Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>21:00:04</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue where voicemail transcripts are currently missing. We've got a fix almost ready to go and will provide an update once this is resolved..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>21:10:10</var> GMT+0</small><br><strong>Resolved</strong> - We've pushed the fix for this issue. No transcripts were lost and they should be displaying properly now!.</p> ]]> Thu, 15 Jan 2026 21:00:04 +0000 https://status.podium.com/incident/cmkfxo6840027jzxbf3w88v3u https://status.podium.com/incident/cmkfxo6840027jzxbf3w88v3u Users unable to view the secure conversation after completing 2FA requirement Type: Incident Duration: 17 minutes Affected Components: Messaging Jan 12, 18:24:18 GMT+0 - Investigating - Users are reporting issues with accessing the secure conversation from Secure messaging after completing the 2FA requirement to access the conversation Jan 12, 18:41:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>18:24:18</var> GMT+0</small><br><strong>Investigating</strong> - Users are reporting issues with accessing the secure conversation from Secure messaging after completing the 2FA requirement to access the conversation.</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>18:41:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 12 Jan 2026 18:24:18 +0000 https://status.podium.com/incident/cmkbhsbdn02uyuo0r90d6y8x5 https://status.podium.com/incident/cmkbhsbdn02uyuo0r90d6y8x5 Upcoming Network Maintenance – Subnet Expansion Type: Maintenance Duration: 30 minutes Affected Components: Phones Dec 26, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 26, 16:30:00 GMT+0 - Completed - Maintenance has completed successfully Dec 26, 16:00:00 GMT+0 - Identified - Podium will be introducing a new subnet (18.98.44.32/28) as part of scheduled infrastructure enhancements taking place over the coming weeks. While no service disruption is anticipated, we recommend that customers review and update their firewall allowlists to ensure this subnet is permitted for Podium services. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 26</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 26</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 26</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Podium will be introducing a new subnet (18.98.44.32/28) as part of scheduled infrastructure enhancements taking place over the coming weeks. While no service disruption is anticipated, we recommend that customers review and update their firewall allowlists to ensure this subnet is permitted for Podium services..</p> ]]> Fri, 26 Dec 2025 16:00:00 +0000 https://status.podium.com/maintenance/cmine7bc600brf9zldnvz81jt https://status.podium.com/maintenance/cmine7bc600brf9zldnvz81jt Voice agent not understanding callers Type: Incident Duration: 24 minutes Affected Components: AI Employee Dec 18, 19:45:55 GMT+0 - Identified - There is an issue where the voice agent does not understand the caller during the call. We have identified the root cause and are working on resolving it. Dec 18, 20:10:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 24 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>19:45:55</var> GMT+0</small><br><strong>Identified</strong> - There is an issue where the voice agent does not understand the caller during the call. We have identified the root cause and are working on resolving it..</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>20:10:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 18 Dec 2025 19:45:55 +0000 https://status.podium.com/incident/cmjbuoz7y00fvp8k6zo3xoofh https://status.podium.com/incident/cmjbuoz7y00fvp8k6zo3xoofh The window that pops up when checking a new Lead is erroring out Type: Incident Duration: 1 hour and 1 minute Affected Components: LeadDrive Dec 17, 20:10:41 GMT+0 - Investigating - When clicking "More Details" on a lead, the window that pops up is showing an error message. Leads are still actively pulling in, but the details for them are not currently viewable. We're actively investigating and will provide an update soon. Dec 17, 20:31:41 GMT+0 - Identified - We have identified the cause for the error message and are working on a fix that should be live soon. Dec 17, 21:11:46 GMT+0 - Resolved - The incident has been downgraded to a high priority fix scheduled for tomorrow. In the meantime, if you are seeing the issue you can still access the Lead Details page by clicking on the Contact Profile and then on the Lead Updated section. Type: Incident

Duration: 1 hour and 1 minute

Affected Components:

<p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>20:10:41</var> GMT+0</small><br><strong>Investigating</strong> - When clicking "More Details" on a lead, the window that pops up is showing an error message. Leads are still actively pulling in, but the details for them are not currently viewable. We're actively investigating and will provide an update soon..</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>20:31:41</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause for the error message and are working on a fix that should be live soon..</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>21:11:46</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been downgraded to a high priority fix scheduled for tomorrow. In the meantime, if you are seeing the issue you can still access the Lead Details page by clicking on the Contact Profile and then on the Lead Updated section..</p> ]]> Wed, 17 Dec 2025 20:10:41 +0000 https://status.podium.com/incident/cmjag4yj207k4qtu729xoftib https://status.podium.com/incident/cmjag4yj207k4qtu729xoftib Inbound attachments showing in Inbox as "attachment" Type: Incident Duration: 17 hours and 16 minutes Affected Components: Messaging Dec 12, 21:53:07 GMT+0 - Monitoring - We implemented a fix that will prevent an attachment from downloading as an XML file. We will continue to monitor for any continued errors when retrieving media attachments. Dec 13, 14:22:21 GMT+0 - Resolved - This incident has been resolved. Dec 12, 21:06:48 GMT+0 - Identified - We have identified an issue that is causing inbound attachments to show as an "attachment" link that will occasionally download an XML file. We are working on a fix and will provide an update as soon as one is available Type: Incident

Duration: 17 hours and 16 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>21:53:07</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix that will prevent an attachment from downloading as an XML file. We will continue to monitor for any continued errors when retrieving media attachments..</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>14:22:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>21:06:48</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue that is causing inbound attachments to show as an "attachment" link that will occasionally download an XML file. We are working on a fix and will provide an update as soon as one is available.</p> ]]> Fri, 12 Dec 2025 21:06:48 +0000 https://status.podium.com/incident/cmj3cxvju04j3ea7tznitc77o https://status.podium.com/incident/cmj3cxvju04j3ea7tznitc77o AI escalations are failing to process for certain locations. Type: Incident Duration: 21 minutes Affected Components: AI Employee Dec 5, 21:54:02 GMT+0 - Investigating - AI escalations are failing to process for certain locations. Dec 5, 22:15:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>21:54:02</var> GMT+0</small><br><strong>Investigating</strong> - AI escalations are failing to process for certain locations..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>22:15:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 5 Dec 2025 21:54:02 +0000 https://status.podium.com/incident/cmitejne803gqdnt15fi9wy5y https://status.podium.com/incident/cmitejne803gqdnt15fi9wy5y Some inbound images are failing to deliver Type: Incident Duration: 2 days, 20 hours and 36 minutes Affected Components: Messaging Dec 5, 19:28:42 GMT+0 - Investigating - We've seen images being sent in from some customers into Podium failing to appear as intended. We're actively investigating and working with our partners to fix this issue. Currently, we believe the issue is isolated to inbound AT&T numbers, but we will update with more information as we receive it. Dec 5, 21:28:13 GMT+0 - Identified - We have identified this as an issue with AT&T, we're continuing to monitor and push with our partners for a quick resolution Dec 5, 22:57:55 GMT+0 - Monitoring - We've started to see a drop in inbound image error rates, however we have yet to get official word of this incident being resolved. We'll continue to monitor to ensure full restoration Dec 8, 16:05:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 days, 20 hours and 36 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>19:28:42</var> GMT+0</small><br><strong>Investigating</strong> - We've seen images being sent in from some customers into Podium failing to appear as intended. We're actively investigating and working with our partners to fix this issue. Currently, we believe the issue is isolated to inbound AT&T numbers, but we will update with more information as we receive it..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>21:28:13</var> GMT+0</small><br><strong>Identified</strong> - We have identified this as an issue with AT&T, we're continuing to monitor and push with our partners for a quick resolution.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>22:57:55</var> GMT+0</small><br><strong>Monitoring</strong> - We've started to see a drop in inbound image error rates, however we have yet to get official word of this incident being resolved. We'll continue to monitor to ensure full restoration.</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>16:05:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 5 Dec 2025 19:28:42 +0000 https://status.podium.com/incident/cmit9cr050emsbm3zx3psy0d5 https://status.podium.com/incident/cmit9cr050emsbm3zx3psy0d5 Some outbound SMS messages failing Type: Incident Duration: 39 minutes Affected Components: Messaging Nov 28, 15:53:26 GMT+0 - Identified - We've identified an issue where some outbound SMS messages are failing. We're actively working towards resolution on this issue. Nov 28, 16:32:21 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 39 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>15:53:26</var> GMT+0</small><br><strong>Identified</strong> - We've identified an issue where some outbound SMS messages are failing. We're actively working towards resolution on this issue..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>16:32:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 28 Nov 2025 15:53:26 +0000 https://status.podium.com/incident/cmij1ky7q00pf4zzdsh3r00q0 https://status.podium.com/incident/cmij1ky7q00pf4zzdsh3r00q0 AI Employee Messages Delayed Type: Incident Duration: 2 hours and 47 minutes Affected Components: AI Employee Nov 28, 15:42:13 GMT+0 - Investigating - We're seeing significant delays with the AI Agent responding. Nov 28, 16:17:50 GMT+0 - Identified - We are continuing to work on a fix for this incident. Messages sent by the AI agent are still delayed. Nov 28, 17:55:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 28, 18:29:26 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 47 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>15:42:13</var> GMT+0</small><br><strong>Investigating</strong> - We're seeing significant delays with the AI Agent responding..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>16:17:50</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Messages sent by the AI agent are still delayed..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>17:55:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>18:29:26</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 28 Nov 2025 15:42:13 +0000 https://status.podium.com/incident/cmij16iwz00srjcyxyr6reb2d https://status.podium.com/incident/cmij16iwz00srjcyxyr6reb2d VinSolutions Lead Sync Issue Type: Incident Duration: 49 minutes Affected Components: Marketplace Nov 27, 23:43:46 GMT+0 - Identified - We have identified an issue where leads from VinSolutions are not pulling into Podium. Nov 28, 00:32:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 49 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>23:43:46</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue where leads from VinSolutions are not pulling into Podium..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>00:32:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 27 Nov 2025 23:43:46 +0000 https://status.podium.com/incident/cmii2xy5t015gxx6afahi95cs https://status.podium.com/incident/cmii2xy5t015gxx6afahi95cs Podium Scheduled Maintenance Type: Maintenance Duration: 1 hour Affected Components: Web Application Nov 16, 10:00:00 GMT+0 - Identified - We will be performing scheduled maintenance during this time. Some users may experience temporary errors between **3:00 and 4:00 AM MT**. Refreshing the page or waiting a few minutes should resolve any issues Nov 16, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 16, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance during this time. Some users may experience temporary errors between **3:00 and 4:00 AM MT**. Refreshing the page or waiting a few minutes should resolve any issues.</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 16 Nov 2025 10:00:00 +0000 https://status.podium.com/maintenance/cmh3wwcus01hsv9h3i9lk9dkc https://status.podium.com/maintenance/cmh3wwcus01hsv9h3i9lk9dkc Some AI Employee's are not responding to messages. Type: Incident Duration: 17 minutes Affected Components: AI Employee Nov 14, 16:31:47 GMT+0 - Investigating - Some AI Employee's are not responding to messages. Nov 14, 16:49:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>16:31:47</var> GMT+0</small><br><strong>Investigating</strong> - Some AI Employee's are not responding to messages..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>16:49:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 14 Nov 2025 16:31:47 +0000 https://status.podium.com/incident/cmhz2sc6r00stp6by05jlawsr https://status.podium.com/incident/cmhz2sc6r00stp6by05jlawsr Platform maintenance Type: Maintenance Duration: 1 hour Affected Components: Messaging, Automations Nov 9, 09:00:00 GMT+0 - Identified - We are planning platform maintenance on Sunday, November 9th, between 2-3am Mountain Time. The maintenance will have the following impact: * Manually-sent outbound messages will fail during this time * Inbound messages will be delayed, appearing in your Podium inbox once the maintenance is finished. * Automations will be paused, sending after the maintenance is finished. Nov 9, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 9, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning platform maintenance on Sunday, November 9th, between 2-3am Mountain Time. The maintenance will have the following impact: * Manually-sent outbound messages will fail during this time * Inbound messages will be delayed, appearing in your Podium inbox once the maintenance is finished. * Automations will be paused, sending after the maintenance is finished..</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 9 Nov 2025 09:00:00 +0000 https://status.podium.com/maintenance/cmhm968gy027umrulbieznybb https://status.podium.com/maintenance/cmhm968gy027umrulbieznybb Podium Planned Maintenance Type: Maintenance Duration: 1 hour Affected Components: Automations, Bulk Messaging, Messaging, Web Application Sep 7, 09:00:00 GMT+0 - Identified - We will be performing platform maintenance on September 7th at 3AM MT. Maintenance will last an hour or less. During this time, all accounts will experience the following: * Inbound messages will be delayed, but will appear after the maintenance is finished * Outbound messages sent via automation will be delayed until after the maintenance is finished * Scheduled outbound individual and bulk messages scheduled during this time will not be sent * Notifications will not be delivered Additionally, the platform will be inaccessible for some accounts during this time. Sep 7, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 7, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing platform maintenance on September 7th at 3AM MT. Maintenance will last an hour or less. During this time, all accounts will experience the following: * Inbound messages will be delayed, but will appear after the maintenance is finished * Outbound messages sent via automation will be delayed until after the maintenance is finished * Scheduled outbound individual and bulk messages scheduled during this time will not be sent * Notifications will not be delivered Additionally, the platform will be inaccessible for some accounts during this time..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 7 Sep 2025 09:00:00 +0000 https://status.podium.com/maintenance/cmew17bb8004rgkh6zddjtkmt https://status.podium.com/maintenance/cmew17bb8004rgkh6zddjtkmt Phones Maintenance Type: Maintenance Duration: 15 minutes Affected Components: Phones Aug 27, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 27, 10:00:00 GMT+0 - Identified - We are performing maintenance on our Phones Product beginning at 4:00am MST. We expect minimal impact but intermittent errors may occur while using our Phones product. Aug 27, 10:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing maintenance on our Phones Product beginning at 4:00am MST. We expect minimal impact but intermittent errors may occur while using our Phones product..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>10:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 27 Aug 2025 10:00:00 +0000 https://status.podium.com/maintenance/cmet21af0000q3u4mawpoxjr0 https://status.podium.com/maintenance/cmet21af0000q3u4mawpoxjr0 Automations Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Automations Aug 17, 09:30:00 GMT+0 - Completed - Maintenance has completed successfully Aug 17, 09:00:00 GMT+0 - Identified - We will be performing maintenance on our Automations service starting at **3:00 AM MT on August 17th**. The maintenance is expected to last approximately **15 minutes**. During this time, **events sent to the Automations platform may not be processed**. Aug 17, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance on our Automations service starting at **3:00 AM MT on August 17th**. The maintenance is expected to last approximately **15 minutes**. During this time, **events sent to the Automations platform may not be processed**..</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 17 Aug 2025 09:00:00 +0000 https://status.podium.com/maintenance/cmdxi43yo00i914haoyd5or0g https://status.podium.com/maintenance/cmdxi43yo00i914haoyd5or0g Podium Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Messaging Aug 10, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance from 2 AM MST to 2:30 AM MST. During this time users may experience issues with accessing the inbox and other parts of the Podium App. Aug 10, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 10, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance from 2 AM MST to 2:30 AM MST. During this time users may experience issues with accessing the inbox and other parts of the Podium App..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 10 Aug 2025 08:00:00 +0000 https://status.podium.com/maintenance/cmdomaqda001mzrfj8v6u2yxu https://status.podium.com/maintenance/cmdomaqda001mzrfj8v6u2yxu Planned maintenance for Bulk Messages Type: Maintenance Duration: 1 hour Affected Components: Bulk Messaging Jul 27, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 27, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 27, 09:00:00 GMT+0 - Identified - We are planning for some scheduled maintenance for bulk messages this Sunday, July 27th at 3am Mountain Time. Bulk Message sending will not be available from 3am to 4am Mountain Time. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for some scheduled maintenance for bulk messages this Sunday, July 27th at 3am Mountain Time. Bulk Message sending will not be available from 3am to 4am Mountain Time..</p> ]]> Sun, 27 Jul 2025 09:00:00 +0000 https://status.podium.com/maintenance/cmddohr7s002y4fz22l4e34bg https://status.podium.com/maintenance/cmddohr7s002y4fz22l4e34bg Review Invite Maintenance Type: Maintenance Duration: 2 hours Affected Components: Reviews Jul 13, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance on July 13th at 2 a.m. MT. During this time, both creating review invitations and viewing existing ones will be unavailable. Jul 13, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 13, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on July 13th at 2 a.m. MT. During this time, both creating review invitations and viewing existing ones will be unavailable..</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 13 Jul 2025 07:00:00 +0000 https://status.podium.com/maintenance/cmcjjmrl6000uaty3xh6amxwp https://status.podium.com/maintenance/cmcjjmrl6000uaty3xh6amxwp Podium Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Web Application May 4, 09:00:01 GMT+0 - Identified - Maintenance is now in progress May 4, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance on May 4th at 3:00am MT. You may see an increase in errors during this time that should be resolvable with a retry. May 4, 09:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on May 4th at 3:00am MT. You may see an increase in errors during this time that should be resolvable with a retry..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 4 May 2025 09:00:00 +0000 https://status.podium.com/maintenance/cma1n4fdr005s3b4t4hyufjax https://status.podium.com/maintenance/cma1n4fdr005s3b4t4hyufjax Podium Maintenance Type: Maintenance Duration: 1 hour Affected Components: Web Application Apr 13, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 13, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance on April 13th at 3:00am MT. You may see an increase in errors during this time that should be resolvable with a retry. Apr 13, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on April 13th at 3:00am MT. You may see an increase in errors during this time that should be resolvable with a retry..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 13 Apr 2025 09:00:00 +0000 https://status.podium.com/maintenance/cm8j02xiw004nets5gl2erazs https://status.podium.com/maintenance/cm8j02xiw004nets5gl2erazs Phones Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Phones Apr 6, 09:00:00 GMT+0 - Identified - We are scheduling a Phones Maintenance for April 6th at 3:00AM MT. Our phones product may be impacted during this time. Apr 6, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 6, 09:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are scheduling a Phones Maintenance for April 6th at 3:00AM MT. Our phones product may be impacted during this time..</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 6 Apr 2025 09:00:00 +0000 https://status.podium.com/maintenance/cm8j01agp003xets5y6jqub47 https://status.podium.com/maintenance/cm8j01agp003xets5y6jqub47 Reviews Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Reviews Mar 30, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 30, 09:00:00 GMT+0 - Identified - We are doing maintenance on our Reviews Product. During this time, customers will be unable to Reply to Google Reviews, Pull in any received reviews from Google, or Connect Google to Podium for about 30 minutes. Your customers will still be able to leave reviews for Google. Mar 30, 09:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are doing maintenance on our Reviews Product. During this time, customers will be unable to Reply to Google Reviews, Pull in any received reviews from Google, or Connect Google to Podium for about 30 minutes. Your customers will still be able to leave reviews for Google..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 30 Mar 2025 09:00:00 +0000 https://status.podium.com/maintenance/cm7dmafuq000n8la4art8pqfk https://status.podium.com/maintenance/cm7dmafuq000n8la4art8pqfk Reviews Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Reviews Feb 24, 01:30:00 GMT+0 - Identified - We are doing maintenance on our Reviews Product. During this time, customers will be unable to view or respond to reviews on the Reviews Page for about 30 minutes. Review data will still be accessible in Reporting. Feb 24, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 24, 01:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are doing maintenance on our Reviews Product. During this time, customers will be unable to view or respond to reviews on the Reviews Page for about 30 minutes. Review data will still be accessible in Reporting..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 24 Feb 2025 01:30:00 +0000 https://status.podium.com/maintenance/cm7dyi61y004fl3gdaf6d6aar https://status.podium.com/maintenance/cm7dyi61y004fl3gdaf6d6aar Payments Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Payments Feb 2, 10:00:00 GMT+0 - Identified - We are planning to do some maintenance on our Payments product Feb 2nd, between 3:00 AM to 3:30 AM MST. During this time the Payments will be down and users will be unable to send or receive payments. Feb 2, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully Feb 2, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning to do some maintenance on our Payments product Feb 2nd, between 3:00 AM to 3:30 AM MST. During this time the Payments will be down and users will be unable to send or receive payments..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 2 Feb 2025 10:00:00 +0000 https://status.podium.com/maintenance/cm68choer000iptbsoqna8mxp https://status.podium.com/maintenance/cm68choer000iptbsoqna8mxp Scheduled Maintenance for Sunday November 3rd Type: Maintenance Duration: 1 minute Affected Components: Payments, Webchat, Messaging, Bulk Messaging, Automations, Web Application, AI Employee Nov 3, 09:00:01 GMT+0 - Completed - Maintenance is now in progress Nov 3, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. There may be a few delays across the platform but none should be longer than 5 minutes. Nov 3, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 minute

Affected Components: , , , , , ,

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. There may be a few delays across the platform but none should be longer than 5 minutes..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 3 Nov 2024 09:00:00 +0000 https://status.podium.com/maintenance/cm2v00r650024e8d0x6bkxdly https://status.podium.com/maintenance/cm2v00r650024e8d0x6bkxdly Scheduled Maintenance for Sunday October 20th Type: Maintenance Duration: 1 hour Affected Components: Podium Services, Payments, Automations Oct 20, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 20, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. There may be a few delays across the platform but none should be longer than 5 minutes Oct 20, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. There may be a few delays across the platform but none should be longer than 5 minutes.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 20 Oct 2024 08:00:00 +0000 https://status.podium.com/maintenance/cm2djlgov000ivm36ingx1foo https://status.podium.com/maintenance/cm2djlgov000ivm36ingx1foo Maintenance scheduled for September 21th Type: Maintenance Duration: 8 days, 1 hour and 1 minute Affected Components: Podium Services, Public API, LeadDrive, Payments, Contacts, Webchat, Messaging, Web Application Sep 21, 19:43:00 GMT+0 - Completed - We're continuing to work through this maintenance. Users may be experiencing issues with seeing conversations or locations as we work through this. Sep 21, 16:30:00 GMT+0 - Identified - The scheduled maintenance for August 17th has been rescheduled for the evening of September 7th Sep 21, 16:30:00 GMT+0 - Identified - We are performing a major upgrade of our systems in the evening on Saturday, August 17th. Changes to users, locations, and more will be delayed during this time. Exact timing will be announced at a later time but we expect this downtime to be a couple hours. We appreciate your cooperation Type: Maintenance

Duration: 8 days, 1 hour and 1 minute

Affected Components: , , , , , , ,

<p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>19:43:00</var> GMT+0</small><br><strong>Completed</strong> - We're continuing to work through this maintenance. Users may be experiencing issues with seeing conversations or locations as we work through this..</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Identified</strong> - The scheduled maintenance for August 17th has been rescheduled for the evening of September 7th.</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a major upgrade of our systems in the evening on Saturday, August 17th. Changes to users, locations, and more will be delayed during this time. Exact timing will be announced at a later time but we expect this downtime to be a couple hours. We appreciate your cooperation.</p> ]]> Sat, 21 Sep 2024 16:30:00 +0000 https://status.podium.com/maintenance/clyzz187v86938hollvdxa93o7 https://status.podium.com/maintenance/clyzz187v86938hollvdxa93o7 Scheduled Maintenance August 24th Type: Maintenance Duration: 30 minutes Affected Components: Messaging, Web Application Aug 24, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 24, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during August 24th at 2AM MDT. During this time some users may experience some issues when attempting to use the inbox. Aug 24, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during August 24th at 2AM MDT. During this time some users may experience some issues when attempting to use the inbox. .</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 24 Aug 2024 08:00:00 +0000 https://status.podium.com/maintenance/clzh3iy9p135781hhn3n025fsj0 https://status.podium.com/maintenance/clzh3iy9p135781hhn3n025fsj0 Action Required - Scheduled Maintenance - Android Podium Mobile App Type: Maintenance Duration: 1 day and 6 hours Affected Components: Mobile Jun 18, 11:00:00 GMT+0 - Identified - We are performing scheduled maintenance on our Android Mobile app. Push notifications will not be available during this maintenance. The maintenance will begin at 5:00am MT on June 18th, 2024 and should last 30 minutes. Note: Once the maintenance is complete, Android users must open the Podium Mobile app to resume receiving notifications. If you are continuing to have issues, you may need to delete the Podium Mobile App and reinstall it from the app store. Jun 18, 11:30:00 GMT+0 - Completed - Maintenance has completed successfully. \*Note - If you are still not receiving notifications, you may need to delete the Podium Mobile App and reinstall from the App Store. Jun 18, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 day and 6 hours

Affected Components:

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing scheduled maintenance on our Android Mobile app. Push notifications will not be available during this maintenance. The maintenance will begin at 5:00am MT on June 18th, 2024 and should last 30 minutes. Note: Once the maintenance is complete, Android users must open the Podium Mobile app to resume receiving notifications. If you are continuing to have issues, you may need to delete the Podium Mobile App and reinstall it from the app store..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. \*Note - If you are still not receiving notifications, you may need to delete the Podium Mobile App and reinstall from the App Store..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 18 Jun 2024 11:00:00 +0000 https://status.podium.com/maintenance/clx562yvl10770gelu0zw70y2f https://status.podium.com/maintenance/clx562yvl10770gelu0zw70y2f