Messaging experiencing degraded performance

Users unable to send messages. Users are also unable to login via reset codes.

Resolved
Partial outage
Started 9 months ago Lasted about 2 hours

Affected

Messaging
Updates
  • Resolved
    Resolved

    We have confirmed this issue has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    We are seeing outbound messages deliver now. We will continue to monitor this closely to ensure it is resolved.

  • Identified
    Identified

    We have identified that this issue is with our downstream carrier partner. We are working with them for resolution. Inbound messages are also being received.

  • Investigating
    Investigating

    We are currently investigating this incident.