Messaging experiencing degraded performance

Podium experiencing issues delivering messages to AT&T and Verizon phone numbers

Resolved
Operational
Started 7 months ago Lasted about 3 hours

Affected

Messaging
Updates
  • Resolved
    Resolved

    We are declaring this incident resolved after a few hours of everything returning to nominal levels. Thank you

  • Monitoring
    Monitoring

    We're seeing error rates return to normal. We're going to continue monitoring to ensure everything continues to work as intended. We appreciate your patience

  • Identified
    Identified

    Our partner carrier is seeing issues with messages being sent to Verizon and AT&T numbers. We'll be working with them for a resolution as soon as possible. We'll continue to provide updates as we receive them.

  • Investigating
    Investigating

    We're seeing a large number of messages failing to send to certain carriers. We're investigating this issue and will be able to provide an update soon.