All systems operational

Automations

Operational
Campaigns
Operational

Contacts

Operational

Messaging

Operational
Mobile
Operational
Payments
Operational

Podium Services

Operational

Public API

Operational
Reviews
Operational

Phones

Operational
Web Application
Operational
Webchat
Operational

Marketplace

Operational

Notice history

Jul 2023

Payments Subheadings missing on web platform
  • Resolved

    Thanks for your patience! This incident has been resolved.

  • Identified

    We have identified the issue and are working on a fix for this incident.

  • Investigating

    We are aware of an issue causing the column for subheadings like the Payments Homepage, Financial Reports, Estimates, etc. are missing in the Payments tab. We are investigating the issue and should have an update soon. Thanks for your patience!

Payments Creation issues on Android app
  • Resolved

    This incident has been resolved.

  • Monitoring

    We are implementing a fix and are currently monitoring the result.

  • Investigating

    We are aware of an issue preventing some users from creating payment requests on the Android app. As a workaround, Android users can log into the web version of Podium on web app such as Chrome or Safari to send payment requests. We are currently investigating this incident, updates to come.

Inbound calls to new default numbers for Phones customers went immediately to voicemail
  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently working on identifying the root cause of this.

Webchat not loading for a small number of websites
  • Resolved

    We have discovered this issue to be affecting an extremely small number of mobile websites and will be working with these websites on a one-on-one basis. We appreciate the patience.

  • Investigating

    The Webchat widget is not loading for a small number of websites on mobile devices. We are currently investigating the root cause of the issue and will be able to provide an update soon.

Ford Direct Integration seeing low volume
  • Resolved

    This incident has been resolved and we have reprocessed all data from Jul 19th up to today.

  • Investigating

    We are currently investigating this incident.

Payments Send Failure
  • Resolved

    This has been resolved! Thanks for your patience.

  • Investigating

    We are aware of an issue preventing payments from sending successfully. We are currently investigating this incident.

Unable to connect Google or respond to Google reviews, and reviews not pulling in
  • Resolved

    This should be fixed now. Users should see Google reviews pull into Podium again, be able to respond to reviews, and be able to connect Google.

  • Identified

    Users may also be seeing issues with Google reviews pulling into the platform. We are still working to get this up and running ASAP.

  • Identified

    Users may be experiencing issues with both connecting Google to Podium, and with responding to Google reviews within Podium. We are working with Google to resolve this.

Recent spam calls in the call history page will cause an error page that says "Uh oh"
  • Resolved

    This incident has been resolved.

  • Investigating

    If a location has received a spam call and it's recent enough to appear on the call history page, an error will occur on the call history page. We are investigating this issue.

Delay in any new phone notifications appearing in conversation and old notifications appearing as new
  • Resolved

    We have resolved this issue. We appreciate your patience.

  • Identified

    We are continuing to work on a fix for this incident. We have resolved the delay for new Phone notifications. The current impact is that users will have old voicemails that look like they came in this morning, AND those events are at the top of the inbox.

  • Identified

    We have confirmed that this issue is causing any new phone notifications appearing in conversation to be delayed and old phones notifications to appear as new.

  • Investigating

    We are investigating this incident.

Dashboard Overview is not showing data
  • Resolved

    We have restored the data. This incident is resolved. Thank you for your patience

  • Investigating

    Our dashboard overview is not showing any data. We are currently investigating this incident.

Jun 2023

Links failing to send to T-Mobile
Payment Method Settings Issue
  • Resolved

    This incident has been resolved! Thanks again for your patience.

  • Identified

    We have identified an issue some users are having updating the Payment methods page within Payments Settings. We should have a fix for this soon. Thanks for your patience.

Some users are running into issues with logging in
  • Resolved

    We have resolved the issue with users logging in. If you are still running into this, closing your browser and reopening it should allow you to log back into your account. We appreciate your patience.

  • Monitoring

    We have implemented a fix and are beginning to see our systems recover. We'll continue to monitor to ensure the issues are fully addressed with this fix.

  • Investigating

    We are actively working on finding the issue with some users being stuck in a loop after they were logged out.

    On desktop, we are finding that clearing your cache and cookies could help resolve the log in issues.

  • Investigating

    Some users are running into issues with being logged out and logging back in. We are aware of this issue and are actively working on a fix. We will update soon.

iOS App: Outbound emails - attachments failing to send. Inbound emails - images failing to display
  • Resolved

    This incident has been resolved. Please ensure users have updated to version 8.1.10.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    We are continuing to work on a fix for this incident.

Outbound messages that include attachments are not sending
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    We are currently investigating this incident.

    Inbound messages with image attachments are still working correctly.

Unable to connect Facebook
  • Resolved

    This issue has been resolved.

  • Monitoring

    We believe the issue is fixed, but we are monitoring it for the time being.

Users unable to access Podium
  • Resolved

    This incident has been resolved.

  • Monitoring

    For a brief period, users could not access Podium. We have implemented a fix for this issue and are monitoring the result.

May 2023

Inbound Calls aren't triggering phones to ring
  • Resolved

    Our phone systems have fully recovered. We thank you for your patience during this incident.

  • Monitoring

    Our phones appear to be returning to a regular state. However we will continue to monitor until our partner's system has fully recovered

  • Investigating

    We are working with our partners on a resolution for this incident. We will continue to provide updates on this incident as we receive them. We appreciate your patience.

  • Investigating

    Hardphones are currently unable to send or receive calls

    Softphones are able to send calls but will not ring for inbound calls. These calls are still going to voicemail and are not being dropped.

    We are still working to understand this issue to be able to provide an estimated time for when we will be back up.

  • Investigating

    We are currently investigating the cause of this issue and are working to get updates as quickly as possible

Slow deliverability issues
  • Resolved

    We have implemented some changes to our systems to get message sending for MMS type messages to a healthier place. We will continue to monitor and ensure that this fix has the intended results.

  • Investigating

    We are currently investigating an issue that is causing a delay in Messaging Delivery for messages that have an attachment such as an image, video, or a file.

Some users unable to load Marketplace App Home Page
  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investigating this incident.

Some users are unable to load the inbox
  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investigating this incident.

Some images not sending via Podium
  • Resolved

    Our carrier partner has confirmed that this incident is resolved.

  • Monitoring

    Our carrier has notified us that a fix has been put into place, we have seen an improvement for deliverability with messages that are sending images. We will continue to monitor the queue to ensure a full resolution

  • Identified

    We have identified the cause of the issue, this seems to be an error on our carrier partners side. Images should be queued to send when the incident is resolved. We will update this post as we receive updates from our partner.

  • Investigating

    Some customers are seeing issues with sending images via text. We are currently investigating this incident.

Chat with Support unavailable
  • Resolved

    The Podium Live Chat with Support has intermittently been unavailable over the last two days due to platform issues. We have identified the issue and implemented a fix so that it is available again. We will continue to monitor Live Chat closely to ensure a high standard of service from us.

Messaging Errors
  • Resolved

    We appreciate your patience as we worked through this incident. During this period, any message not delivered will be reflected within the Podium Interface. If you wish to ensure the delivery of these messages, please resend them manually through Podium.

  • Monitoring

    We are back up and showing operational. We are investigating possibilities for replaying outbound messages that failed during this incident. We will continue to provide updates as we monitor the situation, and work on recovering.

  • Monitoring

    We are seeing improvements with outbound and inbound messaging deliverability. We are still working on a full resolution and will continue to monitor the current situation.

  • Investigating

    We are currently experiencing an issue with messaging traffic and preventing some messages from sending. We apologize for the inconvenience that this is causing, and we will continue to provide updates as we investigate this issue.

May 2023 to Jul 2023

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