Messaging Experiencing Degraded Performance

Unable to receive some inbound messages
  • Monitoring
    January 27, 2023 at 10:59 PM

    We're beginning to see a lowering in error rates on inbound messages for our users. We'll continue to monitor inbound message rates for anomalies. We appreciate your patience with this matter.

  • Identified
    January 27, 2023 at 5:34 PM

    We have identified the root cause of the issue. The fix is being worked on and we'll provide an update once we've received confirmation that the fix has been implemented.

  • Identified
    January 27, 2023 at 2:48 PM

    Thank you for your patience as we continue to work on this incident. We have found the scope of the issue to affect numbers in Australia and continue to fully resolve this issue as soon as possible.

  • Identified
    January 27, 2023 at 5:04 AM

    We are working with our partners and believe this issue lies with certain carriers. Our partners are reaching out to carriers on what may be causing these issues. We'll update when we receive a response.

  • Investigating
    January 27, 2023 at 4:17 AM

    We are working hard on identifying the issue. We appreciate your patience as we work on resolving this incident.

  • Investigating
    January 27, 2023 at 3:47 AM

    We are currently investigating an incident where we're unable to receive some inbound messages. We are working with our third-party partners to resolve this incident as soon as possible

Planned Maintenance
Scheduled for January 22, 2023 at 4:00 AM – 4:30 AM 30 minutes
  • Planned
    January 22, 2023 at 4:00 AM

    We are planning for a scheduled maintenance during January 21st at 9:00 PM to 9:30 PM MST. During this time some users will not be able to sign in to their Podium account, and inbound messages will be queued to be delivered after the maintenance is completed.

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Recent notices

January 29, 2023

January 28, 2023

January 27, 2023

Unable to receive some inbound messages
  • Monitoring
    January 27, 2023 at 10:59 PM

    We're beginning to see a lowering in error rates on inbound messages for our users. We'll continue to monitor inbound message rates for anomalies. We appreciate your patience with this matter.

  • Identified
    January 27, 2023 at 5:34 PM

    We have identified the root cause of the issue. The fix is being worked on and we'll provide an update once we've received confirmation that the fix has been implemented.

  • Identified
    January 27, 2023 at 2:48 PM

    Thank you for your patience as we continue to work on this incident. We have found the scope of the issue to affect numbers in Australia and continue to fully resolve this issue as soon as possible.

  • Identified
    January 27, 2023 at 5:04 AM

    We are working with our partners and believe this issue lies with certain carriers. Our partners are reaching out to carriers on what may be causing these issues. We'll update when we receive a response.

  • Investigating
    January 27, 2023 at 4:17 AM

    We are working hard on identifying the issue. We appreciate your patience as we work on resolving this incident.

  • Investigating
    January 27, 2023 at 3:47 AM

    We are currently investigating an incident where we're unable to receive some inbound messages. We are working with our third-party partners to resolve this incident as soon as possible

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