Podium - Notice history

All systems operational

Automations - Operational

Bulk Messaging - Operational

Contacts - Operational

Messaging - Operational

Mobile - Operational

Payments - Operational

Podium Services - Operational

Public API - Operational

Reviews - Operational

Surveys - Operational

LeadDrive - Operational

Phones - Operational

Web Application - Operational

Webchat - Operational

Marketplace - Operational

AI Employee - Operational

Notice history

Nov 2024

Delays updating contact's opt-in status
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating this incident. These delays could cause bulk marketing messages to fail or underperform.

Scheduled Maintenance - FTP Server
Scheduled for November 07, 2024 at 8:30 PM – 9:30 PM about 1 hour
  • Planned
    November 07, 2024 at 8:30 PM
    Planned
    November 07, 2024 at 8:30 PM

    We will be performing maintenance on our FTP server, affecting uploads sent to uploads.podium.co. During this time, FTP file uploads powering Podium Automations will be temporarily unavailable.

    Once maintenance is complete, normal upload functionality will resume. Thank you for your patience and understanding.

Scheduled Maintenance for Sunday November 3rd
  • Completed
    November 03, 2024 at 9:00 AM
    Completed
    November 03, 2024 at 9:00 AM
    Maintenance is now in progress
  • In progress
    November 03, 2024 at 9:00 AM
    In progress
    November 03, 2024 at 9:00 AM
    Maintenance is now in progress
  • Planned
    November 03, 2024 at 9:00 AM
    Planned
    November 03, 2024 at 9:00 AM

    We are planning for a scheduled maintenance during that time. There may be a few delays across the platform but none should be longer than 5 minutes.

Oct 2024

Automations bulk upload returning "Uh Oh" error
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Delays with outbound messages
  • Resolved
    Resolved

    We implemented a fix and we are seeing the delivery time return to normal. We are marking this incident as resolved and will continue to monitor the delivery time.

  • Investigating
    Investigating

    We are currently investigating delays in outbound messages. we will post an update as soon as more information is available.

Delay in Some Outbound Messages from AI Assistant Jerry
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Messages are stuck in sending and slow to deliver
  • Resolved
    Resolved

    We have seen delivery rates return to normal for an extended period now. We are marking this incident as resolved

  • Monitoring
    Monitoring

    We're starting to see improved delivery times with messages. We'll monitor to ensure delivery times continue to improve

  • Identified
    Identified

    We're reopening this incident as it appears messages are starting to get delayed again with Verizon Wireless carriers. We'll provide updates as our carriers work to resolve this issue.

    As a reminder, it appears messages do eventually successfully deliver after a few minutes

  • Resolved
    Resolved

    We have seen delivery times return to normal for all US carriers. We appreciate the patience while we worked with our partners on this issue

  • Update
    Update

    Our carrier is continuing to work with Verizon on message delays.

    The delays with AT&T appear to have disappeared but we'll continue to monitor and provide updates as we receive them.

  • Identified
    Identified

    We're continuing to work with our carrier to resolve this issue.

  • Update
    Update

    We're working with our carrier to dig into this issue

  • Investigating
    Investigating

    We are currently investigating reports of messages showing as "Sending..."

    Messages still seem to be delivering after a few minutes. Inbound messages appear to be unaffected.

Some users are seeing an issue with caller ID not displaying on desk phones
  • Resolved
    Resolved

    Thank you for your patience with this incident

  • Monitoring
    Monitoring

    We've identified the issue and are working with our partner to help resolve this as quickly as possible. We'll provide an update once we've resolved the issue

  • Investigating
    Investigating

    We are currently investigating this incident. This issue does not affect our web phones, only desk phones.

Sep 2024

Error viewing payments activity page
  • Resolved
    Resolved

    We have identified the error, and we are implementing a fix. This issue is now resolved.

  • Monitoring
    Monitoring

    We are starting to see improvements and we will continue to monitor to ensure full resolution.

  • Investigating
    Investigating

    We are seeing an issue where accounts are getting an error when attempting to load their Payments activity page. We are currently investigating this issue, and will provide an update as soon as more information is available.

Some email notifications not being delivered
  • Resolved
    Resolved

    This incident has been resolved. Email notifications are now being sent without an issue.

  • Identified
    Identified

    We have identified the issue and are working towards a fix.

  • Investigating
    Investigating

    Some users are not seeing some email notifications be delivered. We are currently investigating this incident.

Phones settings can't be updated for all phones orgs
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Failed Scheduled Messages
  • Resolved
    Resolved

    We implemented a fix for this and marking this as resolved. We will continue to monitor for a new reports.

  • Investigating
    Investigating

    We are currently investigating an issue where scheduled messages are failing to send. We are investigating the issue and will update as soon as more information is available

AI responses are delayed
  • Identified
    Identified

    We have identified that the maximum time a message was delayed for was 25 minutes and all delayed messages except for those in Auto have been sent successfully.

  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.

Sep 2024 to Nov 2024

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