Users on iPhones unable to log in using temporary codes

Resolved

Operational

Started over 2 years agoApril 23, 2024Lasted 3 hours 35 minutesApril 23, 20242:536:29 PMUTC

Affected

Mobile

Updates

Resolved
April 23, 2024 at 6:29 PMUTC
Resolved
April 23, 2024 at 6:29 PMUTC
iOS app update 8.11.2 is now available on the app store and resolved the issue.
Update
April 23, 2024 at 5:13 PMUTC
Update
April 23, 2024 at 5:13 PMUTC
We have an updated version for the iOS app in review now. The update (8.11.2) will be available for download shortly
Identified
April 23, 2024 at 3:09 PMUTC
Identified
April 23, 2024 at 3:09 PMUTC
We have discovered what is causing this issue and are working quickly to get a fix in place. We'll provide an update when the issue is resolved.
Investigating
April 23, 2024 at 2:53 PMUTC
Investigating
April 23, 2024 at 2:53 PMUTC
Users with iOS devices who forget their password or otherwise use a temporary code to log into Podium are unable to log in. We've got our engineering team taking a look and we'll provide an update shortly.

Podium - Users on iPhones unable to log in using temporary codes – Incident details