Podium - Intermittent call failures on inbound and outbound calls and some completed calls displaying as in progress – Incident details

We are encountering several issues with our phone system:

1. Inbound calls:

   • Some inbound calls are failing intermittently.

   • The failing calls say the message "An application error occurred".

2. Outbound calls:

   • Certain outbound calls are failing.

   • The failing outbound calls say the message "An application error occurred" before disconnecting.

   • When a successful outbound call is made, but the recipient hangs up, the calling phone does not end the call immediately. Instead, it displays "An application error occurred" and then drops the call.

     • When this occurs, completed calls in the Podium inbox display incorrectly with an "In Progress" status.