Google Reviews are delayed pulling into Podium

Resolved

Degraded performance

Started over 1 year agoJanuary 30, 2025Lasted 27 hours 51 minutesJanuary 30, 20254:07 PMJanuary 31, 20257:58 PMUTC

Affected

Public API

Reviews

Updates

Resolved
January 31, 2025 at 7:58 PMUTC
Resolved
January 31, 2025 at 7:58 PMUTC
This issue has now been resolved.
Update
January 31, 2025 at 3:19 PMUTC
Update
January 31, 2025 at 3:19 PMUTC
We're continuing to see a minor delay in pulling Google Reviews into Podium as well as issues around sending updates for users subscribed to webhooks for Google review notifications. Thank you for your patience.
Update
January 30, 2025 at 11:23 PMUTC
Update
January 30, 2025 at 11:23 PMUTC
Reviews are still delayed pulling into Podium. Users also subscribed to webhook notifications for reviews may not receive notifications
Monitoring
January 30, 2025 at 9:19 PMUTC
Monitoring
January 30, 2025 at 9:19 PMUTC
We've slowly been seeing reviews improve while still aware of some issues. We're continuing to monitor and work with our partners on a fix for this issue
Identified
January 30, 2025 at 4:42 PMUTC
Identified
January 30, 2025 at 4:42 PMUTC
Review performance is delayed, this includes reviews pulling in as well as responding to reviews. We believe this is only affecting Google reviews and are reaching out to understand more.
Investigating
January 30, 2025 at 4:07 PMUTC
Investigating
January 30, 2025 at 4:07 PMUTC
We've picked up on some strange behavior happening with Reviews, some reviews might not be pulling in right now. We're actively looking into this issue and will provide more details soon

Podium - Google Reviews are delayed pulling into Podium – Incident details