Podium - Most outbound phone calls are failing – Incident details

Most outbound phone calls are failing

ResolvedPartial outage22 minutes

Affected

Phones

Degraded performance from 8:28 PM to 8:50 PM

  • UpdateUTC

    We have seen full resolution of the spike of errors after we implemented our fix. We appreciate your patience and apologies for any inconvenience this has caused.

    We are working on betterments to prevent similar incidents from occurring in the future.

  • ResolvedUTC

    We have identified the cause of the outbounds calls not going through.

    We have fixed the issue and outbound calling is now working.

  • InvestigatingUTC

    We're seeing a huge spike in failed attempts when creating an outbound call. We've got all hands on deck and will provide more information as we discover more.