We are seeing an issue with Web phones showing a call sill in progress even when its completed.

Resolved

Degraded performance

Started over 1 year agoApril 03, 2025Lasted about 5 hoursApril 03, 20255:5211:01 PMUTC

Affected

Phones

Updates

Resolved
April 03, 2025 at 11:01 PMUTC
Resolved
April 03, 2025 at 11:01 PMUTC
This incident has been resolved.
Investigating
April 03, 2025 at 5:52 PMUTC
Investigating
April 03, 2025 at 5:52 PMUTC
There seems to be an issue with the web phone displaying a number as if it is still on a call. Users are unable to dial out due to this issue. This issue is related to the web-phone-to-desk-phone pairing feature.

Clearing your cache resolves the issue for a time.

Podium - We are seeing an issue with Web phones showing a call sill in progress even when its completed. – Incident details