Podium - High error rate with Messaging – Incident details

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High error rate with Messaging

ResolvedPartial outage 30%20 hours 19 minutes

Affected

Messaging

Partial outage from 6:16 PM to 9:52 PM, Degraded performance from 9:52 PM to 2:36 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We confirmed that the cause of the error messaging was due to the AWS outage affecting our carrier. We have seen improvement on the errors, and believe that we are now recovering, but we will continue to monitor for any spikes in errors.

  • InvestigatingUTC

    We're aware of high volume of error rates with messaging within Podium. We are investigating but believe this to be an issue with the greater AWS Outage occurring today. We appreciate your patience with us

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