Podium - The Inbox page is experiencing slowness, or not loading – Incident details

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The Inbox page is experiencing slowness, or not loading

ResolvedMajor outage2 hours 17 minutes

Affected

Messaging

Degraded performance from 7:16 PM to 7:42 PM, Operational from 7:42 PM to 9:54 PM

Podium Services

Degraded performance from 7:16 PM to 7:42 PM, Operational from 7:42 PM to 9:54 PM

Web Application

Degraded performance from 7:16 PM to 7:42 PM, Operational from 7:42 PM to 3:59 PM

  • ResolvedUTC

    We have discovered what caused the issue and have resolved the underlying cause. We appreciate everyone's patience with this incident.

  • UpdateUTC

    We are still seeing the platform functioning as expected. We're continuing to investigate root cause, however Podium should be working normally.

  • MonitoringUTC

    We have managed to recover functionality to normal on the Inbox. We're still investigating the root cause but functionality should be fully restored. We'll continue to monitor.

  • InvestigatingUTC

    The inbox page seems to be experience extreme slowness or failing to load. We're actively investigating and will provide an update soon

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