Podium - Inbox failing to load conversations – Incident details

All systems operational

Inbox failing to load conversations

Resolved
Major outage
Started 3 days agoLasted about 1 hour

Affected

Messaging

Major outage from 4:08 PM to 4:50 PM, Operational from 4:50 PM to 5:08 PM

Web Application

Operational from 4:08 PM to 4:25 PM, Major outage from 4:25 PM to 4:50 PM, Operational from 4:50 PM to 5:08 PM

Updates
  • Resolved
    Resolved

    We've seen behavior return fully to normal again with no additional concerns. Thank you for your patience with us

  • Monitoring
    Monitoring

    We implemented a fix and are seeing improvements across the board, we will continue to monitor for any continued issues.

  • Update
    Update

    We're still attempting to identify the root cause, but we've got some hopeful leads. We're continuing to work at full speed to return our application to a working state.

    Rest assured, there should be no data loss during this incident as it's just our front-end that is seeing issues.

  • Update
    Update

    We are now seeing this issue manifest as the entire website application crashing. We've still got all engineers on deck attempting to resolve this issue.

  • Investigating
    Investigating
    We are seeing errors and reports around conversations failing to load in the inbox. We are investigating the issue and will provide an update as more information becomes available.
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