Podium - New contacts aren't appearing correctly – Incident details

New contacts aren't appearing correctly

ResolvedMajor outage1 hour 30 minutes

Affected

Contacts

Degraded performance from 4:23 PM to 5:53 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We have identified the cause of the issue. We're working on a fix and will be implementing it soon.

    The main issue is a lag in properly processing the lead information—so while new contact information may not be searchable/viewable right now we expect no contact information to be lost

  • InvestigatingUTC
    We're seeing reports of new leads/contacts not being saved properly within Podium. We're actively investigating the root cause and will provide updates as soon as possible