New contacts aren't appearing correctly

Resolved

Major outage

Started 4 months agoApril 06, 2026Lasted about 2 hoursApril 06, 20264:235:53 PMUTC

Affected

Contacts

Updates

Resolved
April 06, 2026 at 5:53 PMUTC
Resolved
April 06, 2026 at 5:53 PMUTC
This incident has been resolved.
Monitoring
April 06, 2026 at 5:49 PMUTC
Monitoring
April 06, 2026 at 5:49 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
April 06, 2026 at 4:29 PMUTC
Identified
April 06, 2026 at 4:29 PMUTC
We have identified the cause of the issue. We're working on a fix and will be implementing it soon.
The main issue is a lag in properly processing the lead information—so while new contact information may not be searchable/viewable right now we expect no contact information to be lost
Investigating
April 06, 2026 at 4:23 PMUTC
Investigating
April 06, 2026 at 4:23 PMUTC
We're seeing reports of new leads/contacts not being saved properly within Podium. We're actively investigating the root cause and will provide updates as soon as possible

Podium - New contacts aren't appearing correctly – Incident details