Podium - Contact names aren't appearing properly – Incident details

All systems operational

Contact names aren't appearing properly

Resolved
Degraded performance
Started 5 months agoLasted 68 hours 22 minutes

Affected

Contacts

Degraded performance from 7:06 PM to 8:54 PM, Operational from 8:54 PM to 3:28 PM

Updates
  • Resolved
    UTC
    Resolved

    We're marking this incident as resolved. We appreciate your patience.

  • Monitoring
    UTC
    Monitoring

    We have found and resolved the root cause of contact names not saving. We discovered other contact changes may also not have saved, like Status changes. We're continuing to investigate the scope of this incident and any other downstream effects caused by it.

  • Investigating
    UTC
    Investigating
    Throughout the app, a contact's name is appearing inconsistently or not appearing at all. We're actively investigating the issue to find a fix
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