Contact details are not loading

Resolved

Degraded performance

Started 5 months agoMay 11, 2026Lasted 23 hours 51 minutesMay 11, 20265:09 PMMay 12, 20265:01 PMUTC

Affected

Contacts

Updates

Resolved
May 12, 2026 at 5:01 PMUTC
Resolved
May 12, 2026 at 5:01 PMUTC
This incident has been resolved.
Update
May 11, 2026 at 7:57 PMUTC
Update
May 11, 2026 at 7:57 PMUTC
We're still working on implementing the fix for this issue. We appreciate your patience
Identified
May 11, 2026 at 6:41 PMUTC
Identified
May 11, 2026 at 6:41 PMUTC
We believe we've identified the root cause of this issue and are working on the best approach to resolution
Investigating
May 11, 2026 at 5:09 PMUTC
Investigating
May 11, 2026 at 5:09 PMUTC
We're receiving a large number of failures when attempting to load contact details. We're actively investigating the root cause

Podium - Contact details are not loading – Incident details