Podium - Investigating Issues with Public API Webhook Delivery – Incident details

Phones experiencing degraded performance

Investigating Issues with Public API Webhook Delivery

Resolved
Degraded performance
Started 3 months agoLasted about 17 hours

Affected

Public API

Degraded performance from 6:05 AM to 11:34 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix, the backlog is clearing, and we are currently monitoring the result

  • Identified
    UTC
    Identified

    We're investigating elevated reports of message.receive and message.sent webhooks from the Public API not firing as expected. Our engineering team is actively investigating the issue and will provide updates as more information becomes available.

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