Podium - calls on the IOS app is having no audio issues – Incident details

Experiencing minor outage

calls on the IOS app is having no audio issues

Identified
Partial outage
Started about 14 hours ago

Affected

Mobile

Partial outage from 4:24 PM to 12:00 AM

Phones

Partial outage from 4:24 PM to 5:18 PM, Operational from 5:18 PM to 5:56 PM, Partial outage from 5:56 PM to 12:00 AM

Updates
  • Identified
    Identified

    We are continuing to work on a resolution for this incident. Our team has identified an issue with one of our backend carriers that is contributing to the audio problems, and we are actively working with them to resolve it as quickly as possible.

  • Investigating
    Investigating
    Calls on the iOS app are connecting, but no audio is heard.
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