Podium - Secure messaging links failing to send – Incident details

Secure messaging links failing to send

Resolved
Degraded performance
Started about 5 hours agoLasted 5 minutes

Affected

Messaging

Degraded performance from 3:53 PM to 3:58 PM

Updates
  • Resolved
    UTC
    Resolved

    We implemented a fix and were able to test and confirm that the links are sending out automatically again. This is now resolved!

  • Identified
    UTC
    Identified
    We have gotten reports and confirmed an issue with Secure messaging links failing to send to contacts automatically when an Outbound message is sent in a secure messaging window. We have identified the cause and we are working on a fix.