Some accounts seeing difficulties with requesting Payments

Resolved

Degraded performance

Started over 3 years agoFebruary 22, 2023Lasted 8 daysFebruary 22, 202311:51 PMMarch 02, 20234:44 PMUTC

Affected

Payments

Updates

Resolved
March 02, 2023 at 4:44 PMUTC
Resolved
March 02, 2023 at 4:44 PMUTC
This incident has been resolved! Thanks for your patience.
Monitoring
February 28, 2023 at 6:48 PMUTC
Monitoring
February 28, 2023 at 6:48 PMUTC
We are currently implementing a more permanent fix for the accounts affected by this. More updates to come soon. Thanks for your patience!
Update
February 23, 2023 at 4:14 PMUTC
Update
February 23, 2023 at 4:14 PMUTC
We thank you for your patience while we continue to work to resolve this issue.

We're able to provide a workaround in the meantime. If you are running into this issue, navigate to Payments > Payment Settings and toggle off Affirm as a Default Payment Method. Then attempt to request the payment again.

We will provide more updates as we receive them.
Identified
February 22, 2023 at 11:51 PMUTC
Identified
February 22, 2023 at 11:51 PMUTC
We have discovered a small subset of users running into difficulties with:
- Sending Text-2-Pay links to customers
- Completing Manual Entry payments
The issue lies with our partners and we'll be working with them to ensure this issue is resolved as soon as possible. We'll provide updates here as we receive them.

Podium - Some accounts seeing difficulties with requesting Payments – Incident details