Podium - Webchat not loading for a small number of websites – Incident details

All systems operational

Webchat not loading for a small number of websites

Resolved
Operational
Started about 1 year agoLasted 11 minutes

Affected

Webchat

Operational from 2:34 PM to 2:44 PM

Updates
  • Resolved
    Resolved

    We have discovered this issue to be affecting an extremely small number of mobile websites and will be working with these websites on a one-on-one basis. We appreciate the patience.

  • Investigating
    Investigating

    The Webchat widget is not loading for a small number of websites on mobile devices. We are currently investigating the root cause of the issue and will be able to provide an update soon.