Podium - New phones users are experiencing issues with setting up their E911 address and cannot make outbound calls – Incident details

All systems operational

New phones users are experiencing issues with setting up their E911 address and cannot make outbound calls

Resolved
Degraded performance
Started about 1 year agoLasted about 6 hours

Affected

Phones

Degraded performance from 6:10 PM to 11:45 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    New Phones users are having trouble setting up their E911 address for Phones and making outbound calls. This only impacts new Phone users, and existing users should still be able to make outbound calls as long as E911 has already been configured.

    We appreciate your patience. We'll provide an update as soon as we have more information.