New phones users are experiencing issues with setting up their E911 address and cannot make outbound calls

Resolved

Degraded performance

Started about 3 years agoAugust 18, 2023Lasted about 6 hoursAugust 18, 20236:1011:45 PMUTC

Affected

Phones

Updates

Resolved
August 18, 2023 at 11:45 PMUTC
Resolved
August 18, 2023 at 11:45 PMUTC
This incident has been resolved.
Identified
August 18, 2023 at 6:10 PMUTC
Identified
August 18, 2023 at 6:10 PMUTC
New Phones users are having trouble setting up their E911 address for Phones and making outbound calls. This only impacts new Phone users, and existing users should still be able to make outbound calls as long as E911 has already been configured.

We appreciate your patience. We'll provide an update as soon as we have more information.

Podium - New phones users are experiencing issues with setting up their E911 address and cannot make outbound calls – Incident details