Message Failures for those with Approved Registration for 10DLC A2P.

Resolved

Degraded performance

Started about 3 years agoSeptember 01, 2023Lasted 26 daysSeptember 01, 20232:30 PMSeptember 27, 20236:27 PMUTC

Affected

Messaging

Web Application

Updates

Resolved
September 27, 2023 at 6:27 PMUTC
Resolved
September 27, 2023 at 6:27 PMUTC
We have largely seen a resolution for this issue. Please contact support if there are any persisting issues.
Identified
September 02, 2023 at 1:02 AMUTC
Identified
September 02, 2023 at 1:02 AMUTC
We have reopened this incident. There are a few isolated situations where a subset of customers are still experiencing this issue. We will continue working on this issue until resolution.
Resolved
September 01, 2023 at 11:30 PMUTC
Resolved
September 01, 2023 at 11:30 PMUTC
We have resolved this issue. Thank you for your patience
Update
September 01, 2023 at 7:05 PMUTC
Update
September 01, 2023 at 7:05 PMUTC
Our team is still diligently working on resolution for this issue. We appreciate your patiences as we work to get this resolved as soon as possible.
Update
September 01, 2023 at 5:22 PMUTC
Update
September 01, 2023 at 5:22 PMUTC
We've identified the root cause and are actively working on a resolution.
Update
September 01, 2023 at 4:43 PMUTC
Update
September 01, 2023 at 4:43 PMUTC
We are continuing to work on a fix for this incident.
Identified
September 01, 2023 at 2:30 PMUTC
Identified
September 01, 2023 at 2:30 PMUTC
We are investigating spikes of message failures for those who are already registered and approved for 10DLC A2P messages. We are working with our carrier partner for resolution.

Podium - Message Failures for those with Approved Registration for 10DLC A2P. – Incident details