Podium - Survey follow-up messages not sending after a score has been received – Incident details
All systems operational
Survey follow-up messages not sending after a score has been received
Resolved
Operational
Started 8 days agoLasted about 6 hours
Affected
Surveys
Degraded performance from 3:01 PM to 8:34 PM
Updates
Resolved
Resolved
This issue has been resolved.
Investigating
Investigating
We are currently investigating an issue where follow-up messages are not automatically sending after a customer responds to a Survey message with a score.
