Podium - Delayed AI Agent responses – Incident details

AI Employee experiencing major outage

Delayed AI Agent responses

Resolved
Operational
Started 25 days agoLasted about 21 hours

Affected

AI Employee

Operational from 6:59 PM to 7:30 PM, Degraded performance from 7:30 PM to 10:35 PM, Operational from 10:35 PM to 3:52 PM

Updates
  • Resolved
    Resolved

    This incident was resolved as of 11/25 at 3:45pm PT.

  • Update
    Update

    We are not observing continued AI response delays; however, we are still monitoring until our AI provider confirms the issue is resolved.

  • Monitoring
    Monitoring

    We are not observing continued AI response delays; however, we are still monitoring until our AI provider confirms the issue is resolved.

  • Identified
    Identified

    We are seeing delayed AI responses from our AI provider.

  • Monitoring
    Monitoring

    AI agent responses should not be delayed anymore. We are monitoring for any spikes in delays.

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